The one response was probably the standard one of calling them on the phone which I had done this morning but they can't do the in game work from what they say. In truth mine's is in game not cartel problems as this is due to me deleting my character without knowing that the unclaimed item is gone too. All I just want is the unclaimed item. Not saying I got the real response just yet so I can wait. But again thank you for the response
Forum Discussion
10 Replies
There is unfortunately a backlog , and response can be around 5 - 7 days.
@EA_Kat can you confirm the email is seen in the system ?
CS can confirm the status in about 4 hours when online here
Please do not call CS they cannot help over the phone with this issue.
EA_KatEA Staff
@tailsofchao alright, the coins should be back on your account. please buy the unlock again on at least level 10 character to be able to use it 🙂
~Kat
I have the exact same issue as the original poster just 3 days ago, though in my case it was several cosmetics packs. I thought there was an issue when they didn't show up, so I deleted the character and tried again, but saw that it didn't work and I no longer have enough Cartel Credits to re-buy everything.
Can I get those credits refunded so I can try again with a higher-leveled character?
The username for my game account is kainvl.
Thank you.
Submit an email to support@swtor.com and provide your username and detail when and what occurred , if you feel after they respond it isnt good post back here
