Re: certificate authentication failed, please contact customer support

@Saberjawz

try this

go into task manager (Open Task Manager by right-clicking the taskbar, and then clicking Start Task Manager) and end task on any bitraider processes (should start with br, BRSptsvc.exe and brwc.exe) if any are still running.

then delete the bitraider folder in the game folder (right mouse click on the game shortcut and select open file location) and start the launcher.