Re: Customer Support Phone Hours?
try calling 0203 0141 826 at 5:00pm bst they should be open , maybe you called a fraction early yesterday as they should start around 4pm given its BST there now.
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That was it, thanks! Checked my phone log and it was 15:47 that I called. GMT time that would have been 14:47 though, as I forgot about British summer time =P Not sure why their phone message told me to phone back between 4am and 1pm though...
The staff were super friendly and solved my problem. Turns out it was my security key (physical one from launch) that was running low on battery and giving me incorrect codes. That prevented any password changes from working on the website. They removed it from my account and that fixed the issue. Going to set up a mobile security key now =)
