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5 Replies

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @wcwarden 

    support said there is no issue on the account when checked, although what you described earlier sounded like a disabled account 

    they also said they do not see an email from you containing the code, once they have that they can add the gametime , best to send from the same email address used on the swtor account you want the gametime added

  • wcwarden's avatar
    wcwarden
    3 years ago

    to whom do I email? how was i supposed to have that information? they specifically have a place on the site for code redemption, and that is what I used.  I was unaware I had to email it? no where does it say anything about email or supply an address to me.

  • Proof of purchase with date attached.

  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @wcwarden 

    it was mentioned in my first post "email the code into support@swtor.com"

    best to email using the same email address you have used on the swtor account

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