Re: Direct support and Help

display name is wcwarden.

@wcwarden 

support said there is no issue on the account when checked, although what you described earlier sounded like a disabled account 

they also said they do not see an email from you containing the code, once they have that they can add the gametime , best to send from the same email address used on the swtor account you want the gametime added

to whom do I email? how was i supposed to have that information? they specifically have a place on the site for code redemption, and that is what I used.  I was unaware I had to email it? no where does it say anything about email or supply an address to me.

Proof of purchase with date attached.

@wcwarden 

it was mentioned in my first post "email the code into support@swtor.com"

best to email using the same email address you have used on the swtor account