Re: "Get 30 Days of Game Time On Us" Not Received

Hello all, I'm checking back on this and as I understand it if you were eligible for this offer you should have received a mail on it beforehand.. Can anyone confirm they received the mail? If so can you post your account name?

My game launcher looked exactly like This. And when i clicked that promo it took me to site where i can subscribe recurring

"*Terms and Conditions Apply - Offer expires January 4, 2016 11:59PM PST// January 5, 2016 7:59AM GMT. The 30-Days of promotional Game Time is added to the account on or before January 6, 2016. Agreement to the Digital Services Agreement Required - Not valid/applicable in Germany."

US/CANADA: This offer is Exclusive to Named Recipient. Offer Expires on January 4, 2016 at 11:59PM PST // January 5, 2016 7:59AM GMT. Game Time awarded at the end of the first paid month or paid subscription period or end of the first paid Game Time Card period. Offer may not be substituted, exchanged, sold or redeemed for cash or other goods or services. May not be combined with any other offer, Gift Card, rebate or discount co·upon. Void where prohibited, taxed or restricted by Law. Limit one per account.

EU - This offer is Exclusive to Named Recipient. Offer expires on January 4, 2016 11:59PM PST// January 5, 2016 7:59AM GMT. Game Time awarded at the end of the first paid month or paid subscription period or end of the first paid Game Time card period. Offer may not be substituted, exchanged, sold or redeemed for cash or other goods or services. May not be combined with any other offer, Gift Card, rebate or discount coupon. Limit one offer per account."

I should have receive my gametime cause i subscribe for The First time ever during promotion. And to BE clear my friend who has been subscriber berore HAVE NOT seen this promo on his launcher so he was NOT applied to this promotion!

My account name is Ronneri

And maybe you should somehow try to make this up to people who are mislead or have misunderstood this offer.

Account Name: theqordath

Account Name : Buchacz
And screenshots with email:
http://imgur.com/a/lZ8pp

So you're saying that ONLY players that got an e-mail about it could actually get the free time, no matter that it was advertised via the launcher and the terms and conditions said nothing about NEEDING an e-mail invite to get this offer?

How is this okay? It's not just misleading, it's false advertising. A friend and I both paid for subscriptions thinking that we'd get the free time. Now it looks like we won't be getting anything - never mind that I was a brand-new subscriber during the promotion period. Why was this advertised for in the launcher at all if you couldn't get the bonus time by subscribing through that ad in the first place??

@EA_David wrote:

Hello all, I'm checking back on this and as I understand it if you were eligible for this offer you should have received a mail on it beforehand.. Can anyone confirm they received the mail? If so can you post your account name?

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I received the email, my account name is LORD_KOLDRAN.

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@scyllaadell wrote:

So you're saying that ONLY players that got an e-mail about it could actually get the free time, no matter that it was advertised via the launcher and the terms and conditions said nothing about NEEDING an e-mail invite to get this offer?

How is this okay? It's not just misleading, it's false advertising. A friend and I both paid for subscriptions thinking that we'd get the free time. Now it looks like we won't be getting anything - never mind that I was a brand-new subscriber during the promotion period. Why was this advertised for in the launcher at all if you couldn't get the bonus time by subscribing through that ad in the first place??

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I suppose not because I don't get emails from Bioware/EA about SWTOR. I only saw the promotion because of the launcher advertise. This shouldn't be a problem at all for them. It's clearly stated in my account when I did pay for my subscription (mid December), so according to the terms, I was valid to participate (and I did received my 30 days bonus a week ago). 

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@inuyasha84 wrote:

 I live in South America and was afraid I'd need to call them too... Man, seeing this happen to so many people makes me furious...

Since I bought 60 days game time, I've had time to submit that ticket just before my first 30 days expired.
You can try to make a skype call too, if you want to avoid phone expenses.
It feels like I've won in lottery getting my situation solved...

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Yes, they said, use Skype, but it does not feels right I have to spend U$S10 on skype to make this call, to try to get 30 days that should cost me U$S15 and should be free. Very disapointing...  I BOUGHT this game, a long time ago, before it was free to play, and this is how they paid us?

@koldran

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@proxos666 wrote:

@koldran

if you have skype you can phone for free, see example here

 

For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™

[CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]

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Thanks, I would give it a try.

I'm kinda having the same problems, if it wasn't for the promise of 30 days free I might not have even subbed and now my 30 paid days have ended and I didn't get any extras, I understand that I paid for 30 days and got 30 days, but I was promised another 30 days and feel really cheated now, like if in a supermarket id have seen something that is on a 2 for 1 action, just to find out when I'm paying that I have to pay for both because the action is only for blue eyed people. Is there anything I can do now that my sub has ended and I lost support?

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@koldran wrote:

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@proxos666 wrote:

@koldran

if you have skype you can phone for free, see example here

 

For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™

[CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]

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Thanks, I would give it a try.

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OK, I just called this number and made the claim. They just checked some account info and they create a ticket to get my 30 days added. Now I just need to wait and see what happens, but this seems to be the path to take.

I will post later was happen with this.

Thank you,

@EA_David

Any word on getting this situation fixed? I would appreciate it if I didn't miss out on the February subscriber reward on account of this mix-up.