Forum Discussion

Re: Missing the Twi Lek race in SWTOR

@Madmike505

That doesn't make a lot of sense unless the unlock wasn't used by the character to unlock the race.

Maybe reply to that email with exactly that , that this response doesnt make sense if the race was unlocked on that legacy/server, given you paid money for it you want the unlock re-instated.

Do you have the unlock listed in your purchase history ?

7 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    I do and I sent them a screenshot of it.

    this is directly from the email they sent me back

    Thank you for contacting us regarding your missing "Unlock: Twi'lek" you have purchased last 2/8/2015. I am very sorry for the inconvenience this has caused you.

    Have you claimed the item before under "Unclaimed" when you purchased it?

    I can see here that the character you have used to purchase the item was deleted last 3/30/2017. The character name was Gohisheel, a level 12 Sith Warrior. If you did not claim the item yet. That item is still on that character's "Unclaimed" or if you already claimed it (but not consumed), then it is in it's inventory.

    However, we can only restore a character for subscribers. I am very sorry that the only way to get that unlock back is to restore the character which will only be possible if you are a subscriber.

    If you subscribe in the future, you can contact us again so we can restore your character and recover the item you lost.

    Please do not hesitate to contact us again if there is anything further we can help you with.

    I have replied that I have claimed and used it and I'm just waiting for an answer

  • kirara_flik's avatar
    kirara_flik
    Seasoned Ace
    9 years ago

    if the item was never used, it would be still in the unclaimed section of the cartel market (which can only be claimed from the character who bought it) or it is in the inventory of the deleted character.

    they should give you the character back or just grant you the unlock as you paid for that with cartel coins back in the days.

  • Anonymous's avatar
    Anonymous
    9 years ago

    I have claimed and used it I have two Twi Lek toons already and went to make another one when I decided to play again and didn't have access to them

  • kirara_flik's avatar
    kirara_flik
    Seasoned Ace
    9 years ago

    did you start on a new server?

    the unlock is only legacy bound so only for the server you played on before and not a new one

  • Anonymous's avatar
    Anonymous
    9 years ago

    They have given me 600 Cartel coins to re-purchase it so its been taken care of thx to everyone who helped me out in getting this taken care of

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