Re: Problems with Subscription

@FriedMayonaisee 

You will need to call swtor support if money has been taken, is there any chance this was done on another account ?

I seem to be experiencing the same issue as most here. The SWTOR page says i have 59 days of play time left, the payment is showing in my payment history (I made the payment 2020/03/19 10:36 PM GMT).

However, subscriber privileges are locked. I can't refer a friend and what's worse - in-game it says I'm still a preferred status...


My username is: samalior

@Samalior 

Your sub should be good now

Everything in place now. Thanks a lot.

My user name is Tcjwalker for about the sixth time this week (03/20/20 U.S. midwest) I've tried subscribing and gotten the same results. I get a message saying that my card can't be accepted and to try another. But when I log into my bank account I have a $1 charge for every attempt.

@tannerj151451 

You are best calling swtor support so they can look at their end to see what they can advise, the $1 charge is likely a verification charge and should be auto refunded.

All anyone can suggest on a public forum is try a different payment method and ensure the account info is 100% correct

Hi,

I have the same problem, subsriced an hour ago, received the carter coins, but the in game status is still free-to-play. I kindly ask yout help to sort this out.

username: Zolbal

thx

and it solved, thx

Hi,

I have the same problem, hubby referred me and I immediately re-subscribed over an hour ago via the 60-day one time purchase on origin.com. Purchase was successful, I entered the code and game-time updated but I have not received bonus cartel coins yet and the in game status is still preferred status. Please assist.

username: Lucciio

This issue is now resolved. Thank you all!

Hi, having same problem with account in Australia, payment went through for subscription but still says preferred player. Can you help please? Much appreciated.

USER: Pavdo