Re: Steam subscription isnt working
@proxos666 I'm having the same issue, mailed support as per the stickied thread about 8 hours ago but haven't received a response yet. Could you confirm whether it has been received?
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@proxos666 that would be spaxbacon
@proxos666
Hello. I bought the 60 day subscription on steam. When I turned the game on I only have access to free to play content. I went to the account details to check if both my accounts are linked and they are.
I have sent the email to the support with the correct screenshots required.
My Star Wars the Old Republic account name: maskca.To fix the account You need to reset the password on the linked EA account that account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Support have your steam email , let me know when the above is done and i can check the email is still in a queue for an agent , otherwise they may email and ask you to call
@9c2d571d8ce755a176a7fc9b3b1cbee3
You should be good now , gametime has been added , if you have a subscription in steam , be sure to cancel it in the steam account , it can be repurchased on steam when the current gametime ends
- @proxos666 I have followed the steps you mentioned and reset the password of thevEA account that matches the mail address of my SWTOR account. I did notice that the EA account was older than the swtor account but both were created before 2019 when the account linking was changed. Should this cause any problems or is it fine as is?
Hi I just bought subscription from steam, my swtor account is tahaozturk and i didnt get my subsription as well please help
To fix the account You need to reset the password on the linked EA account that account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
support have your email , let me know when the above is done can check is still in the queue
@proxos666 Okay I logged in with same email that swtor account has what should i do now?
I'm having the same issue, bought a steam sub yesterday, but it still says that i'm not a subscriber, i'm having a hard time finding a email or something to contact support, my swtor account is sQdow
Your email is in the queue for an agent, Just need to wait for their reply now
support have your email but cant add the gametime due to an account issue
you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...Can you please help me? I'm having the same issue with my subscription through steam.
My user name is KilisSupport confirmed your email is in the queue for an agent, just need to wait for their reply now
Hello, my Steam Subscription doesn't work
My SWTOR username: Skripkuss
ensure you email per the steam sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Ey! I have the same problem.
Have allready send the screenshots (I mean, to support email) following the sticky instructions.
My SWOTOR account is: Alubisman.
I have send them the email with the screenshots but they are asking me to call them!
Is this and automated response or should I call them? Because tomorrow is Sunday, and I'm from spain, they have not phone service in spanish...
Support have your email , however due to an account issue they cant add the gametime
So you will need to call them to resolve the account issue stopping the gametime being added, it should be a fairly quick fix though
Lines are open again on Monday https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
Hello!
I have the same issue as i bought sub through Steam but it does not work as it shows non sub status ing.
I sent an email to support with screenshots but no answer feels bad.
Edit: Swtor.com name: ShadowVarius@2c8bc803c03f9eb38f0eb012013388e2
Support said they cant see an email from the email address you have attached to the swtor account
try resending firstup per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
let me know when sent and i can check if it arrives ok
Could somebody tell me at what number should I call from Spain? Or exactly what should I write in my telephone to call to it?
I'm trying with
Spain
00442081969890*
from here:
https://help.ea.com/in/help/star-wars/star-wars-the-old-republic/swtor-support/But I cannot make connection.
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