Re: Subscription Fails

I am experiencing this as well. I can't subscribe. I can't use game time cards. I have changed my passwords, tried different browsers, etc. I can easily log in to both my EA and Origin and SWTOR accounts, but I can't update my payment info or re-subscribe at ALL. I keep getting either "The EA Billing and Management services cannot be accessed at this time. Please try again later." or a message that says the website is down for maintenance. 

My email is the same for both SWTOR and my EA account. I've changed both passwords several times already. I cleared cache, I tried my phone, two different browsers, my computer, my bf's computer... nothing is working. 

@taureilor 

i have flagged the swtor account Taureilor for feedback when support come online

the email being the same on the swtor and ea account does not mean they are linked

if you have had another email on that swtor account then that can be the email on the linekd EA account

Thank you, @proxos666 ... I am so bummed about this. I DID have a different email to my SWTOR and EA account once upon a time, both the same email, which I have since changed. 

I still have 100% access to that old email, and I've been trying to find ways to... figure out if that's the email SWTOR wants, but I'm not really sure how. My account has been updated to a new email, and I'm not sure how to tell it to communicate with the old email. I am hoping to call EA CS tomorrow if possible, and I did send an e-mail to the support team. 

Hopefully we will be able to resolve this soon. I appreciate the flag for support. 

@taureilor 

easiest way is to insert the old email into https://signin.ea.com/p/web2/resetPassword then use incognito mode on chrome at swtor.com

Unfortunately I did try plugging in my old email in that reset form, but it never sent a reset password email to that address and doesn't appear to work. D: I tried incognito mode as well. I will keep trying, but also I will try to call CS if possible during the week. Thanks for the continued help! 

@taureilor 

You need to reset the password on the linked EA account that account has the persona duga8665  (not taureilor) that EA account uses a gmail email 

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared