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482348234823's avatar
482348234823
5 years ago

Re: swtor don't start after hitting the playing button

Hello,

thanks for your fast reaction to my post.

I've done the DXDialog analysis see attachment.

Actual there is only one way for me to start the game. This works not every time.

Here are the steps for my workaround:

  1. starting launcher but don't hit the playing button
  2. then go to installation dir of swtor
  3. open launcher.settings via notepad
  4. waiting for the next minute
  5. save the launcher.settings to get an actual timestamp
  6. hitting playing button

Sometimes the game starts after these steps. I'm looking for my system time, but system-time and time-zone are ok.

This workaround is not very reliable.

Further I have a look at the clients logs. I've attached these logs too:

  • ...swtor_not_starting from yesterday
  • ...swtor_starting from yesterday after using the workaround with launcher.settings

After that I've checked my Norton-Firewall again. The firewall access the launcher and the swtor.exe. If I delete the access for swtor.exe in my firewall, Norton adds the access for swtor.exe automaticallly if I'm able to start the game.

Please contact me if you need more information. Thank you very much for help,

Best regards.

7 Replies

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @482348234823 

    can you check if you have the following service ? citrix entryprotect inject service

    that has recently been found to cause launch issues with swtor

  • 482348234823's avatar
    482348234823
    5 years ago

    Hello @proxos666 ,

    I have installed the Citrix Workspace app for homeoffice in corona times.

    But the app is not in autorun or started in another way yet.

    I've located the service in the windows 10 service list, please have a look at the attached screenshot.

    Is the service itself a problem although the service is not running?

    Many thanks.

  • 482348234823's avatar
    482348234823
    5 years ago

    Hi,

    some further information about the citrix workspace app:

    the app is not in autorun and the app is actual not running checking the task manager.

    But I've found a citrix update service which is still running, please have a look at the attached screenshot.

    Is that the Problem because the citirx-service uses the injection?

  • 482348234823's avatar
    482348234823
    5 years ago

    I've disabled the citrix-update-service but this don't work every time.

    After that I've desinstalled the ctrix-app and then I can start swtor.

    It's a little bit strange because I'm running the citrix-app since summer on my pc without this problems.

    I remembered there was an citrix update in Oktober or beginning November. I'll install the ctrity app from scratch and will test again.

  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @482348234823 

    you can see what version i am using in the other thread , at moment i do not have an issue starting swtor

  • 482348234823's avatar
    482348234823
    5 years ago

    Ok thank you, I will have a look to the citrix version in the thread.

    Maybe there is a soulution for me to use the same version.

    Thank you very much for your help.

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