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EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

Re: SWTOR SUBSCRIPTION AND EA ACCOUNT PROBLEM

You will need to speak to our Terms of Service team @Nooodle2-D, there is nothing else you can do in this situation.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

6 Replies

  • @EA_Darko They are just sending me bots on email replies I don't know what to do. I knew EA customer support was bad but not this bad. Maybe I should call them?
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Nooodle2-D the only team who can assist is our TOS team who I can assure you are not bots.

    Darko 

  • this is what they are spamming me with every ticket I create 🙂

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    If our team has denied multiple appeals @Nooodle2-D then they will no longer continue to investigate further appeals.

    Darko 

  • @EA_Darko It's responding to me with this cause of all the tickets I created on my Apex ban. This is a whole different game they * up for me cause of the apex ban? So they send bots to answer me on my e-mail concerning entirely different situation. Insane
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Nooodle2-D going to go ahead and lock this now as there is nothing more that anyone can do to assist you.

    Darko

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