Hello
Today I tried to reactivate my old SWTOR account. Regained my UserName and tried to reset my Password. That is sadly not working. I then remembered that I had a Security App installed on my old Smartphone. So I installed the App onto my new phone. But know it asks after a AktivierungsCode (I'm german) which I can not find.
Now I'm a little confused on how to proceed.
Help would be appreciated,
Regards,
Tobi
The app provides just a serial number so you can link it to your account. However if its asking for an activation code it probably needs to remove the old copy of the app from your account first. Whenever you have the app attached to your account, if you get a new phone and reinstall the app there, you have to remove the old app first.
In order to remove the old app you would need to contact customer service:
For details on how to contact SWTOR support you can follow the steps outlined in this article here: How to get help with STAR WARS™: The Old Republic™
[CM Edit - Edited post to provide an article on how to contact support for STAR WARS™: The Old Republic™ - EA_Illium]
More information is available here for Skype using other numbers:
Hey
Thanks for your answer. 🙂
Yeah. have read something about "delocking" the app from my account. But I can't login to do that.
But I will try to call the customer support tomorrow. It's already quit late around here. 🙂
Cheers,
Tobi
