Forum Discussion

8 years ago

Redeem code error SWTOR

I was given a code by a friend of mine to redeem as a gift but for some strange reason after numerous attempts at redeeming the code I just get an error message saying "Message Not Found" What do I d...

EA_Kat

EA Staff

8 years ago

There are several code for this game, so it's kinda hard to figure out which code you mean @Haruune.

Some Codes have an expiration date, so that might be the issue. You also might already have the item that comes with the code, etc.

What was the code for, if I may ask?

~Kat

Haruune
8 years ago
It was a code on a physical gift card I have the photo of said code he sent me however I'd rather refrain from posting it due to public domain
- proxos666
  Hero+
  8 years ago
  @Haruune
  
  You can try sending an email to support@swtor.com with the scan of the card, may take a while to get a response with the ticket backlog i'm afraid
  
  If your in a position too give CS (link to numbers) a call they can advise if the issue is at their end or if the card needs to go back to the retailer.
  - EA_Kat
    EA Staff
    8 years ago
    @Haruune I would recommend the way @proxos666 just proposed.
    
    With the mail you can add the picture of the code you got as well and they can have a look and see why you are unable to redeem it.
    
    ~Kat