Remove Authenticator

Hi, does anyone know how to get an authenticator removed from your account if you also don't know the password?

Last time i played was 2018 it looks like and i wanted to see the new changes and play the game again. Once i tried to login i remembered i had a physical authenticator i got with the collectors edition and have no idea where it may be. I did some searching and ended up empty handed. Its been like 7 years and i lost the authenticator, The problem now is its been 7 years and i also have no idea what the password is either.

All of the help info says to try and sign in and once it fails you should see a link says 'i dont have my authenticator' or something like that. Unfortunately that must assume you know the password because if you dont it does not display a new page you just get a red banner that says login failed.

So i tried to change my password. Using the link at the bottom of the sign in page 'i dont remember my password'. I got a reset password email sent to me like i should, but I am unable to use the reset password function because it also requires your authenticator to change the password. I get a red banner error 'account security key, display name, or recovery coded is invalid/expired'

On the reset password email it dose say 'Remember, if you have a linked EA account, it will be reset with the new password.' So i figured if they are linked it may work the other direction so i changed my EA account password. That did not work using my new EA account password i got the same errors. I even tried to wait a day so see if it just took some time but i got the same results.

Using EA help i went through all of this with them and tried the same steps using links they gave me and got the same results. They then told me 'after checking the information is not possible to locate the right account or any useful information' and to ask in this forum to see if anyone had some ideas.

I know the display name of the SWTOR account and the attached email address but that's about it. If the account is linked to my EA account I am not sure why they would not be able to locate it. Also on my EA account i can see all of the charges for the subscription and cartel coins going back to 01-21-2012. Also because i was stupid and did not think how it would be used my SWTOR display name is my legal name with my middle initial.

 I would prefer to not to abandon my old account so any help is appreciated.