You will need to submit a in-game ticket , mention the
Server , Character name , level , class type and when deleted and ask for it to be restored.
They may take a while to restore it but it will occur see here
EA StaffCharacters are never deleted unless the player himself deletes them, this is just not something the game or anyone working for SWTOR does, and being a subscriber, an inactive player, or a free-to-play player will not change this.
Unfortunately in this case there was nothing else the agent could do. Since the server merge, character restorations are more restricted than they used to be. When very old characters are restored now, they are left in an unplayable state. This is why character deletion cannot be done on a whim: if you delete your characters, you need to be aware that it might be permanent.
Please keep in mind that even when they were not restricted, prior to the merge, a restoration was never guaranteed.
I have edited your message to remove the survey link.
Hello, but this is not correct. After few years of inactivity I have logged in yesterday and I have no characters. I did not delete them.
@EA_Chimere wrote:Characters are never deleted unless the player himself deletes them, this is just not something the game or anyone working for SWTOR does, and being a subscriber, an inactive player, or a free-to-play player will not change this.
Unfortunately in this case there was nothing else the agent could do. Since the server merge, character restorations are more restricted than they used to be. When very old characters are restored now, they are left in an unplayable state. This is why character deletion cannot be done on a whim: if you delete your characters, you need to be aware that it might be permanent.
Please keep in mind that even when they were not restricted, prior to the merge, a restoration was never guaranteed.
I have edited your message to remove the survey link.
We find people are logging into a different account when they find all their characters are gone
give cs a call they can help you find the characters
