[RUS] Подписка через Стим не работает/Subscription via Steam does not work

@proxos666
Hello. The subscription was not activated. Swotor name - xukkan

@mrmrganter 

be sure to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

Greetings. I have the same problem with steam subscription. Already sent an email with screenshots today. Here screenshot of the mail.

@mrmrganter 

You need to reset the password on the linked EA account that account has no persona (not MrMrGanter your posting with now) that EA account uses the same email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

When i checked they still didnt have an email from you, what you posted here on AHQ is not valid either

when you reset the password of the linked ea account , log into help.ea.com with that account and there is a ticket to upload the screenshots too

ea case number 98079428

@Killswitch_48_Ru 

Log into help.ea.com and there is a ticket  98080620 to upload the screenshots too , let me know when done

I uploaded screenshots to the website help.ea.com . Number #98081447

@minichevv2323 

You should be all sorted now

@Killswitch_48_Ru 

Seems you need to redo and upload  the steam id screenshot , They need to be able to see the username in the top right as well due to the names not matching

so just upload an uncropped screenshot of the steam ID screen to that ticket and let me know when done

@Killswitch_48_Ru 

you should be all sorted now 

Hello! I have a problem, I bought a subscription through Steam, but it did not activate. Please help with this problem! I have submitted screenshots. I activated sub from swtor.com after and now i have subscriber. But i should have 2 month subscription.

Hello! I have a problem, I bought a subscription through Steam, but it did not activate. Please help with this problem! I have submitted screenshots. My nickname - lianteylilana

@liantey 

You should be sorted now, be sure to cancel that steam subscription and renew it when the gametime ends

@proxos666 Thank you very much! Finally it works!))

Hello! I have a problem, I bought a subscription through Steam, but it did not activate. Please help with this problem! I have submitted screenshots. My nickname - Serkont

@kratj 

You need to reset the password on the linked EA account that account has the persona mrsermoz (not kratj your posting with now) that EA account uses the same email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

let me know when this is done

I just changed the email linked to my swtor account. Now it is the same as on this EA account.

@kratj 

Changing emails does not change linkage , the linked ea account is still disabled and uses the email address that was on the swtor account not the new one

please reset the password on the linked ea account

I can't receive an email about password reset on mrsermoz account.

@kratj 

Either create a case at the bottom of https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account

or call swtor support when the lines are open and they can update the email on that account 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

Hello again! I have restored access to my account.

@kratj 

You should be all sorted now