[RUS] Подписка через Стим не работает/Subscription via Steam does not work

@liantey 

You should be sorted now, be sure to cancel that steam subscription and renew it when the gametime ends

@proxos666 Thank you very much! Finally it works!))

Hello! I have a problem, I bought a subscription through Steam, but it did not activate. Please help with this problem! I have submitted screenshots. My nickname - Serkont

@kratj 

You need to reset the password on the linked EA account that account has the persona mrsermoz (not kratj your posting with now) that EA account uses the same email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword (insert the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

let me know when this is done

I just changed the email linked to my swtor account. Now it is the same as on this EA account.

@kratj 

Changing emails does not change linkage , the linked ea account is still disabled and uses the email address that was on the swtor account not the new one

please reset the password on the linked ea account

I can't receive an email about password reset on mrsermoz account.

@kratj 

Either create a case at the bottom of https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account

or call swtor support when the lines are open and they can update the email on that account 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

Hello again! I have restored access to my account.

@kratj 

You should be all sorted now 

Thank you!

Hello, on 01/01/2022 I bought a subscription on STEAM, but it is not active in the game and on the site.

@OldUgolovnik 

Swtor username ? 

be sure to email the screenshots to support@swtor.com from the swtor email

Swtor username Ugolovnik.

Thank you.

@OldUgolovnik 

Gametime has been added , you will need to cancel the steam subscription , it can renewed again after the current gametime ends

Hello, I bought a subscription on STEAM, but it is not active in the game and on the site.
(swtor id: tritognait)

@tritagnait 

The issue with your account cant be fixed over a forum , so you will need to call swtor support when the lines are open 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

Exactly the same problem. Login in SWTOR - Deadjak_ 

@Deadjak13 

To fix the account You need to reset the password on the linked EA account that account uses a Gmail email , not your mail.ru email

use the following link (insert the Gmail email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Support said they see an email from you but dont think it has screenshots per the sticky attached https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

you are missing the purchase history and steam id screenshots

Password reset but no result

screenshots

@Deadjak13 

The linked ea account is still dormant,  You need to reset the password on the linked EA account that account uses a Gmail email , not your mail.ru email

the gmail had to of been used previously on the swtor account

use the following link (insert the Gmail email) to reset the password then login on that EA account to fix the swtor account for purchasing

@Deadjak13 

i'll recheck again , not sure how many gmail email addresses you have had in the past , but if you haven't tried another email i would say its still dormant 

will know in about 6 hrs from now 

@Deadjak13 

The account is still disabled, so not the right account email,  if you cant work out what the right email is , call swtor support when the lines are open and they can put a new email address on that account for you

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message