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Tobbidala's avatar
Tobbidala
8 months ago
Solved

Security key is dead, how can I get a replacement?

My security key is dead, the battery has gone out. But now I cannot log into my game, The Old Republic anymore. All the help I am getting from EA is: look at our links... which are totally useless. W...
  • EA_Rtas's avatar
    EA_Rtas
    8 months ago

    Hey folks, sorry to hear you're having issues with the security key.

    Sadly it is a case where we can't help with this directly on the forum as only support can help with account issues.

    You will need to get in touch with SWTOR support directly by following the steps in this article :How to get help with STAR WARS™: The Old Republic™

    If you are outside the countries mentioned in the article you can contact support by following the steps in this post here: Getting help with SWTOR from another country 

Swook's avatar
Swook
8 months ago

You can't buddy. There is nowhere to get one unless you can get a new Swtor collector's editon box with the physical security key in the box. However you can download an app on the phone, search on your app store. I have it the app and it works. Soon I have to get security key for wow as well as that physical security key is about to die as well. It did survive for long time, longer than Swtor's physical security key.

You second option is to carefully open the physical security key into two halves and put a new battery in. The top and the bottom, then glue both pieces back to together. I have not done that, but thought about it. But I have the security key on the app works so I didn't do it. Can still do it, just haven't gotten around it. But my best suggestion is getting the app on the phone.

Tobbidala's avatar
Tobbidala
8 months ago

Can you tell me the name of the app? I have installed the google authenticator, but that doesnt work either. I have looked at other youtubers for instance and they show an app called sw tor, but that app doesnt show up for me when I look it up in the playstore. Maybe I am missing something here?

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey folks, sorry to hear you're having issues with the security key.

    Sadly it is a case where we can't help with this directly on the forum as only support can help with account issues.

    You will need to get in touch with SWTOR support directly by following the steps in this article :How to get help with STAR WARS™: The Old Republic™

    If you are outside the countries mentioned in the article you can contact support by following the steps in this post here: Getting help with SWTOR from another country 

    • Tobbidala's avatar
      Tobbidala
      8 months ago
      @EA_Rtas Your link to get in touch with SWTOR is the one I have been trying for weeks now, without any result. Last few messages I sent have even gone unanswered by the standard return mails from the "Supportservice". As your list with phonenumbers; I am supposed to call the UK support line, but for the last week I just get a message saying "advisers are unavailable at this time" and then I get shut off. So, none of this is helping me at all
      • Casidhe's avatar
        Casidhe
        8 months ago

        I'm having the same problem. Following the guide I tried to log in while leaving the security key field blank. This is supposed to trigger a screen asking if the security key is not available, and offering to send a passcode to log on. 

        This screen does not trigger, it just puts a banner saying my details are wrong.

        I've raised this with EA support, they sent me here or to a page that says I need to be logged in to raise a ticket, or I can call them on a number that will incur unspecified extra charges on my mobile.

        It feels like I'm going round in circles!

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