the key removal instructions at this link require a working password
so if both your password is wrong and the key is required to be removed as well then you are best to call swtor cs - numbers are in this link
The battery life in my physical authenticator has reached its end. I never had the app set up before then and I currently cannot access my account without my old password (which I have forgotten, but even if I had it I cannot bypass the authenticator key on login) I cannot see a way to contact them it seems to all be dead ends.
@alfador84
You can replace the battery in your digipass go 6.
Its a pain to get it open.
Its glued together, but if you are careful you can razer blade the sides and pop it apart.
What I did to mine. It takes a 2032 3v battery like most key fobs.
There is also 5 tiny screws holding down the internal circuit board to the display.
They have to be removed to remove the battery.
They also need to be securely reattached so the display works.
Good Luck
