Server List is empty !

Dear Sir / madam,

I have been in correspondence with the SWTOR Call Center for weeks.

All correspondence is below. But still the Server List is empty! I tried everyhing.

Please help me ! If necessary, you can connect to my PC with Teamwiever.

Thank you.

For details on how to contact SWTOR support you can follow the steps outlined in this article here : How to get help with STAR WARS™: The Old Republic™

[CM - Edited post with updated article on how to contact support for STAR WARS™: The Old Republic™]

proxos666
5 years ago
@Kokomo1958

try https://answers.ea.com/t5/Troubleshooting-Guides-Info/Guide-Texture-Flickering-High-to-Low/m-p/4867480

this will ensure a compat across all exe files

19 Replies

proxos666
Hero+
5 years ago
@Kokomo1958

most common causes of no server list

1. blocked by the antivirus or firewall

ESET - disable "protocol filtering"

Kaperskey - disable "scan secure/encrypted connections"

Norton (Firewall) - set exceptions to "Allow" not "Auto"

2. different compatibility modes have been applied to launcher.exe and swtor.exe that will cause no server list as well

3. route issue ( test see if a ping works to gamepad.swtor.com )
Kokomo1958
5 years ago
@proxos666 Thank you for your fast responce !

1. I have Kaspersky AV. I disabled the AV completely, it didn't work again.

2 and 3. How can I do these ? I have no mucc PC knowledge.
proxos666
Hero+
5 years ago
@Kokomo1958

disabling is not enough for kaperskey , you need to disable scan secure / encrypted connections it will persist even when disabled
Kokomo1958
5 years ago
@proxos666 I did it now but Server list is still emty.
proxos666
Hero+
5 years ago
@Kokomo1958

press the windows key + r and type cmd and press ok

in the black windows type

ping gamepad.swtor.com

press enter key does it respond with timings or say request timed out ?
Kokomo1958
5 years ago
Screen shot is attached.
proxos666
Hero+
5 years ago
@Kokomo1958

that is responding ok, that just means it is something on the local system causing the issue

just what is the question

did support ask you to try a clean boot ? https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows
Kokomo1958
5 years ago
@proxos666 They didn't ask me "Clean Boot". I don't think I can do it because I don't have much PC knowledge.
Kokomo1958
5 years ago
@proxos666 Any program, firewall or AntiVirus settings has not changed for months on my computer. Everything started after the 6.1.4c game update.
proxos666
Hero+
5 years ago
@Kokomo1958

try this https://answers.ea.com/t5/Troubleshooting-Guides-Info/Guide-Texture-Flickering-High-to-Low/td-p/4867480/jump-to/first-unread-message

removing and re-add the exceptions to you antivirus and firewall is worth doing if you havent already, they can fail after a patch