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lahtari92's avatar
10 years ago
Solved

"Server not responding" SWTOR launcher

Hi!

I had a freezing problem after i clicked "play" on SWTOR launcher. It took something like 2-3 minutes to get on loading screen and then game froze. First i tried removing a bitraider folder but it didn't help.

I decided to repair the game, but it didn't help so then i uninstalled the game and reinstalled it and now it have this "server not responding". 

What i need to do to get game running again? Please help!

Game worked fine few days ago and now it did this.

6 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    Could be a problem with your Internet or firewall. Can you please post the launcher logs, they are found in your SWTOR installation folder under "logs", so we know the exact problem you have.

    In addition, you can try a ping to see if you can connect to the server. Open the Command Line (press Windows key + R, enter "cmd" without quotes and hit enter), then in the black window that opens, enter the following commands:

    • ping launchpad.swtor.com
    • ping manifest.swtor.com
    • ping cdn-patch.swtor.com

    Did you get a response for all of three servers or did you get an error message?

  • 201512121128 INFO ----------------------------------------------------------
    201512121128 ERROR JSON.stringify resp: {"status":-1,"body":""}
    201512121128 ERROR Ping status for 'preprodlaunchapp01.bwa.biowareonline.int: -1
    201512121128 ERROR JSON.stringify resp: {"status":-1,"body":""}
    201512121128 ERROR Ping status for 'preprodlaunchapp01.bwa.biowareonline.int: -1
    201512121128 ERROR JSON.stringify resp: {"status":-218910881,"body":""}
    201512121128 ERROR Ping status for 'launchpad.swtor.com: -218910881
    201512121128 ERROR JSON.stringify resp: {"status":-218910881,"body":""}
    201512121128 ERROR Ping status for 'launchpad.swtor.com: -218910881
    201512121128 ERROR Failed login server pping tests.
    201512121128 ERROR Server did not properly respond to authenticate: -218910881
    201512121129 INFO Closing launcher
    201512121131 INFO ----------------------------------------------------------
    201512121131 ERROR JSON.stringify resp: {"status":-1,"body":""}
    201512121131 ERROR Ping status for 'preprodlaunchapp01.bwa.biowareonline.int: -1
    201512121131 ERROR JSON.stringify resp: {"status":-1,"body":""}
    201512121131 ERROR Ping status for 'preprodlaunchapp01.bwa.biowareonline.int: -1
    201512121131 ERROR JSON.stringify resp: {"status":-218910881,"body":""}
    201512121131 ERROR Ping status for 'launchpad.swtor.com: -218910881
    201512121131 ERROR JSON.stringify resp: {"status":-218910881,"body":""}
    201512121131 ERROR Ping status for 'launchpad.swtor.com: -218910881
    201512121131 ERROR Failed login server pping tests.
    201512121131 ERROR Server did not properly respond to authenticate: -218910881
    201512121630 ERROR Delaying close: 1 requests, 0 tries.
    201512121630 ERROR Delaying close: 1 requests, 1 tries.
    201512121630 ERROR Delaying close: 1 requests, 2 tries.
    201512121630 ERROR Delaying close: 1 requests, 3 tries.
    201512121630 ERROR Delaying close: 1 requests, 4 tries.
    201512121630 ERROR Delaying close: 1 requests, 5 tries.
    201512121630 ERROR Delaying close: 1 requests, 6 tries.
    201512121630 ERROR Delaying close: 1 requests, 7 tries.
    201512121630 ERROR Delaying close: 1 requests, 8 tries.
    201512121630 ERROR Delaying close: 1 requests, 9 tries.
    201512121630 ERROR Delaying close: 1 requests, 10 tries.
    201512121630 ERROR Delaying close: 1 requests, 11 tries.
    201512121630 ERROR Delaying close: 1 requests, 12 tries.
    201512121630 ERROR Delaying close: 1 requests, 13 tries.
    201512121630 ERROR Delaying close: 1 requests, 14 tries.
    201512121630 ERROR Delaying close: 1 requests, 15 tries.
    201512121630 ERROR Delaying close: 1 requests, 16 tries.
    201512121630 ERROR Delaying close: 1 requests, 17 tries.
    201512121630 ERROR Delaying close: 1 requests, 18 tries.
    201512121630 ERROR Delaying close: 1 requests, 19 tries.
    201512121630 INFO Delaying over: Really Closing Now after 20 tries.
    201512121630 INFO Closing launcher
    201512121631 INFO ----------------------------------------------------------
    201512121631 ERROR JSON.stringify resp: {"status":-1,"body":""}
    201512121631 ERROR Ping status for 'preprodlaunchapp01.bwa.biowareonline.int: -1
    201512121631 ERROR JSON.stringify resp: {"status":-1,"body":""}
    201512121631 ERROR Ping status for 'preprodlaunchapp01.bwa.biowareonline.int: -1
    201512121631 ERROR JSON.stringify resp: {"status":-218910881,"body":""}
    201512121631 ERROR Ping status for 'launchpad.swtor.com: -218910881
    201512121631 ERROR JSON.stringify resp: {"status":-218910881,"body":""}
    201512121631 ERROR Ping status for 'launchpad.swtor.com: -218910881
    201512121631 ERROR Failed login server pping tests.
    201512121631 ERROR Server did not properly respond to authenticate: -218910881

    Those are the launcher logs.

    I got response for all three servers and there was no packet losses at all.

  • Anonymous's avatar
    Anonymous
    10 years ago

    I just noticed from your screenshot that you are using the old launcher design, that's probably what's causing the problem. Please use the current Launcher Repair Utility to get to the newest version: Here  ( Mod edit to go to directions for repair utility )

    Once you have run this program, it will delete your launcher settings and put you on BitRaider, so make sure to edit the launcher.settings file back, instructions are here: http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Guide-How-to-Switch-to-Non-Streaming-Launcher/td-p/4867417

  • Anonymous's avatar
    Anonymous
    10 years ago

    Is there a way to update to the new launcher without doing anything with bitraider? Bitraider is why I uninstalled and reinstalled from the discs in the first place.

  • proxos666's avatar
    proxos666
    Hero+
    10 years ago

    @Gahndor

    Use the repair utility but ensure the launcher stays at bitraider disable and set to SSN after you use it

    see the guide here how to ensure it remains SSN , obviously the only folder to delete if it exists is bitraider given you are set to no bitraider at present.

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