Forum Discussion

Anonymous's avatar
Anonymous
10 years ago

Server Side Lag Getting Out of Hand

I've noticed this happening often lately.  Playing SWTOR with no issues, then suddenly everything freezed.  Server Lag goes into the red, and will hit over 400,000ms.  This can last for several minut...
Anonymous's avatar
Anonymous
10 years ago

@DBWoodynz Here are the items you've requested to see. 

Attached are:

SpeedTest using Softlayer ltd Server in San Jose

CMD Ping Test using the SoftLayer Ltd IP Address (Spoiler)

DXDiag test

Client Settings (Spoiler)

And yes. I know the difference between FPS lag and server-side lag. Lol. Everytime it happens, the ping indicator shoots up to 15,000+. It goes to one red bar, then to a red X. And then it comes back sometimes. Other times it kicks me to the server select page and I'm still connected to the client, so I know it's not my internet. I click the server go back in. And about 10 minutes in, it goes back to being a problem again.

Update as of 9:37am Pacific Time. I didn't last 5 minutes on Begeren Colony nor The Harbinger. Here's my tracert to the west coat serverts

Spoiler
>tracert 159.153.68.252

Tracing route to 159.153.68.252 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms READYSHARE [10.0.0.1]
2 * * * Request timed out.
3 7 ms 5 ms 5 ms dtr01nrwlca-tge-0-1-0-2.nrwl.ca.charter.com [96.34.97.47]
4 11 ms 10 ms 11 ms crr02mtpkca-tge-0-3-0-0.mtpk.ca.charter.com [96.34.99.98]
5 11 ms 8 ms 6 ms bbr01mtpkca-bue-3.mtpk.ca.charter.com [96.34.2.26]
6 11 ms 9 ms 9 ms be4016.ccr23.lax05.atlas.cogentco.com [38.104.84.101]
7 10 ms 7 ms 9 ms zayo.lax05.atlas.cogentco.com [154.54.11.14]
8 56 ms 56 ms 21 ms et-3-1-1.mpr2.lax12.us.zip.zayo.com [64.125.32.2]
9 9 ms 9 ms 9 ms ae0.cr2.lax112.us.zip.zayo.com [64.125.32.78]
10 20 ms 21 ms 21 ms v21.ae29.cr2.sjc2.us.zip.zayo.com [64.125.31.10]
11 21 ms 22 ms 21 ms ae3.er2.sjc2.us.zip.zayo.com [64.125.28.57]
12 18 ms 19 ms 20 ms ae0.er1.sjc2.us.zip.zayo.com [64.125.25.105]
13 25 ms 19 ms 19 ms 209.66.92.106.t00673-04.above.net [209.66.92.106]
14 21 ms 21 ms 21 ms 159.153.68.53
15 21 ms 20 ms 21 ms 159.153.68.252

Trace complete.

Spoiler
Pinging www.softlayer.com [66.228.119.78] with 32 bytes of data&colon;
Reply from 66.228.119.70: bytes=32 time=40ms TTL=243
Reply from 66.228.119.70: bytes=32 time=41ms TTL=243
Reply from 66.228.119.70: bytes=32 time=40ms TTL=243
Reply from 66.228.119.70: bytes=32 time=42ms TTL=243

Ping statistics for 66.228.119.70:
            Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
            Minimum = 40ms, Maximum = 42ms, Average = 40ms

  

Spoiler
[Renderer]
AntiAliasingLevel = 2
AtlasQuality = 0
Buckets = 4
D3DFullScreen = true
GraphicsDeviceId = 4608
GraphicsQuality = 4
Height = 1080
MeshLODQuality = 1
NativeHeight = 1080
NativeWidth = 1920
PerfTestFlags = 38784000
RefreshRate = 60
ShadowMapNumCascades = 6
ShadowMapResolution = 1536
SpeedTreeDistanceScale = 1.25
TextureAnisotropy = 16
Width = 1920
WindowX = 0
WindowY = 0
CodeVersionChanged = false
LastCodeVersionRun = 1
NewBucket = 4
doShadows = true


[Game]
MoviesFolder = ..\..\Movies
SwtorRegKey = SOFTWARE\BioWare\Star Wars - The Old Republic 
dbwoodynz's avatar
dbwoodynz
Seasoned Ace
10 years ago

@GeneralRhinox87 

Morning, could you please change your middle spoiler to be a "CMD pathping -n 159.153.69.30" << This is where we would actually want the ping path to test to the Swtor Server that you are using (159.153.69.30 is swtor west coast servers; including Harbringer)

Your Speedtest results appear fine, your Tracert shows 15 hops which I would think excessive for such a small skip and a jump (Geographically); but it is what it is.

  • Anonymous's avatar
    Anonymous
    10 years ago

    @DBWoodynz Okay tried doing all three. Listing them all as spoilers.

    Spoiler
    Ping statistics for 159.153.69.30:
              Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approcimate round trip time in milli-seconds:
              Minimum = 18ms, Maximum = 20ms, Average = 18ms
    Spoiler
    Tracing route to 159.153.69.30 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms READYSHARE [10.0.0.1]
    2 * * * Request timed out.
    3 6 ms 5 ms 5 ms dtr01nrwlca-tge-0-1-0-2.nrwl.ca.charter.com [96.34.97.47]
    4 10 ms 11 ms 11 ms crr02mtpkca-tge-0-3-0-0.mtpk.ca.charter.com [96.34.99.98]
    5 9 ms 7 ms 7 ms bbr01mtpkca-bue-3.mtpk.ca.charter.com [96.34.2.26]
    6 9 ms 10 ms 8 ms be4016.ccr23.lax05.atlas.cogentco.com [38.104.84.101]
    7 9 ms 8 ms 7 ms zayo.lax05.atlas.cogentco.com [154.54.11.14]
    8 7 ms 8 ms 9 ms ae10.cr1.lax112.us.zip.zayo.com [64.125.26.6]
    9 21 ms 19 ms 18 ms v11.ae29.cr1.sjc2.us.zip.zayo.com [64.125.31.2]
    10 19 ms 18 ms 19 ms ae12.er1.sjc2.us.zip.zayo.com [64.125.25.22]
    11 21 ms 21 ms 20 ms 209.66.92.106.t00673-04.above.net [209.66.92.106]
    12 20 ms 19 ms 20 ms 159.153.68.42
    13 18 ms 19 ms 18 ms 159.153.69.30

    Trace complete.
    Spoiler
    Tracing route to 159.153.69.30 over a maximum of 30 hops

    0 10.0.0.5
    1 10.0.0.1
    2 * * *
    Computing statistics for 25 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 10.0.0.5
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1

    Trace complete.
    • dbwoodynz's avatar
      dbwoodynz
      Seasoned Ace
      10 years ago

      @GeneralRhinox87 could you please redo those tests please as you have cropped out all the important information with your repost,

      Ideally you wish to just open your cmd and type

      tracert 159.153.69.30  (ENTER) wait 1 minute

      then type

      pathping -n 159.153.69.30 (ENTER) wait 5 minutes as 300 seconds testing divided by 60 seconds = 5 minutes.

      Untill you see

      Trace Complete

      C:/WINDOWS/system32>

      Then Right Click the Black window and select "Select All", push Cntrl + C.. then come back here and edit your post or create a new one and in a spoiler hit CNTL + V, an Eample of me doing all of this is below.

      Please note my tests are not perfect as I have Everything running; I am yet to reset my router as I'm currently being throttled etc etc.

      Spoiler

      Microsoft Windows [Version 10.0.10240]
      (c) 2015 Microsoft Corporation. All rights reserved.

      C:\WINDOWS\system32>tracert 159.153.69.30

      Tracing route to 159.153.69.30 over a maximum of 30 hops

        1    <1 ms    <1 ms    <1 ms  192.168.1.254
        2    48 ms     6 ms     6 ms  121-75-239-254.dyn.vf.net.nz [121.75.239.254]
        3    12 ms    11 ms    11 ms  bvi-400.bgnzwtc02.wlg.vf.net.nz [203.109.180.210]
        4    12 ms    12 ms    12 ms  bvi-188.bgnzwtc02.wlg.vf.net.nz [203.109.180.209]
        5   149 ms   148 ms   147 ms  203-109-250-185.ihug.net [203.109.250.185]
        6   153 ms   152 ms   153 ms  te0-2-0-31.ccr21.lax04.atlas.cogentco.com [38.88.197.205]
        7   158 ms   157 ms   163 ms  level3.lax04.atlas.cogentco.com [154.54.14.130]
        8   158 ms   157 ms   167 ms  ae-4-90.ear2.SanJose1.Level3.net [4.69.152.217]
        9   157 ms   157 ms   157 ms  ae-4-90.ear2.SanJose1.Level3.net [4.69.152.217]
       10   158 ms   157 ms   157 ms  4.28.172.102
       11   157 ms   158 ms   157 ms  159.153.68.46
       12   157 ms   157 ms   156 ms  159.153.69.30

      Trace complete.

      C:\WINDOWS\system32>pathping -n 159.153.69.30

      Tracing route to 159.153.69.30 over a maximum of 30 hops

        0  192.168.1.73
        1  192.168.1.254
        2  121.75.239.254
        3  203.109.180.210
        4  203.109.180.209
        5  203.109.250.185
        6  38.88.197.205
        7  154.54.14.130
        8  4.69.152.217
        9  4.69.152.217
       10  4.28.172.102
       11  159.153.68.46
       12  159.153.69.30

      Computing statistics for 300 seconds...
                  Source to Here   This Node/Link
      Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
        0                                           192.168.1.73
                                      0/ 100 =  0%   |
        1    0ms     0/ 100 =  0%     0/ 100 =  0%  192.168.1.254
                                      0/ 100 =  0%   |
        2    6ms     0/ 100 =  0%     0/ 100 =  0%  121.75.239.254
                                      0/ 100 =  0%   |
        3   11ms     0/ 100 =  0%     0/ 100 =  0%  203.109.180.210
                                      0/ 100 =  0%   |
        4   11ms     0/ 100 =  0%     0/ 100 =  0%  203.109.180.209
                                      0/ 100 =  0%   |
        5  147ms     0/ 100 =  0%     0/ 100 =  0%  203.109.250.185
                                      0/ 100 =  0%   |
        6  152ms     0/ 100 =  0%     0/ 100 =  0%  38.88.197.205
                                      0/ 100 =  0%   |
        7  160ms     0/ 100 =  0%     0/ 100 =  0%  154.54.14.130
                                      0/ 100 =  0%   |
        8  156ms     0/ 100 =  0%     0/ 100 =  0%  4.69.152.217
                                      0/ 100 =  0%   |
        9  156ms     0/ 100 =  0%     0/ 100 =  0%  4.69.152.217
                                      0/ 100 =  0%   |
       10  157ms     0/ 100 =  0%     0/ 100 =  0%  4.28.172.102
                                      0/ 100 =  0%   |
       11  156ms     1/ 100 =  1%     1/ 100 =  1%  159.153.68.46
                                      0/ 100 =  0%   |
       12  156ms     0/ 100 =  0%     0/ 100 =  0%  159.153.69.30

      Trace complete.

      C:\WINDOWS\system32>

      • Anonymous's avatar
        Anonymous
        10 years ago

        @DBWoodynz Done as you asked. ^_^

        Spoiler
        Microsoft Windows [Version 10.0.10240]
        (c) 2015 Microsoft Corporation. All rights reserved.

        C:\Users\GeneralRhinox>tracert 159.153.69.30

        Tracing route to 159.153.69.30 over a maximum of 30 hops

        1 <1 ms <1 ms <1 ms READYSHARE [10.0.0.1]
        2 * * * Request timed out.
        3 9 ms 6 ms 7 ms dtr01nrwlca-tge-0-1-0-2.nrwl.ca.charter.com [96.34.97.47]
        4 10 ms 11 ms 10 ms crr02mtpkca-tge-0-3-0-0.mtpk.ca.charter.com [96.34.99.98]
        5 8 ms 15 ms 15 ms bbr01mtpkca-bue-3.mtpk.ca.charter.com [96.34.2.26]
        6 11 ms 11 ms 9 ms be4016.ccr23.lax05.atlas.cogentco.com [38.104.84.101]
        7 9 ms 7 ms 9 ms zayo.lax05.atlas.cogentco.com [154.54.11.14]
        8 9 ms 13 ms 9 ms ae10.cr1.lax112.us.zip.zayo.com [64.125.26.6]
        9 18 ms 19 ms 29 ms v11.ae29.cr1.sjc2.us.zip.zayo.com [64.125.31.2]
        10 20 ms 18 ms 19 ms ae12.er1.sjc2.us.zip.zayo.com [64.125.25.22]
        11 21 ms 21 ms 21 ms 209.66.92.106.t00673-04.above.net [209.66.92.106]
        12 19 ms 20 ms 22 ms 159.153.68.42
        13 19 ms 19 ms 18 ms 159.153.69.30

        Trace complete.

        C:\Users\GeneralRhinox>pathping -n 159.153.69.30

        Tracing route to 159.153.69.30 over a maximum of 30 hops

        0 10.0.0.5
        1 10.0.0.1
        2 * * *
        Computing statistics for 25 seconds...
        Source to Here This Node/Link
        Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
        0 10.0.0.5
        0/ 100 = 0% |
        1 0ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1

        Trace complete.

        C:\Users\GeneralRhinox>

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