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Mr_Disarmed's avatar
4 years ago

Star Wars the Old Republic - Getting back after 6 months (or more)

Welcome 

SWtOR nickname - Siteal 

Ater 6 months not playing i wanna try get back but i get info 

"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance"

So 

I read here that you have try some solutions :

Change /reset password - DONE 

Use another browser  - DONE (Opera)

Try tu use incognito - DONE (Opera & Chrome)

I still get the same result and info as i mentioned above 

Pls. Can you check that my Account is alright 🙂 

8 Replies

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Mr_Disarmed 

    Your account has been sent to studio for fixing ( there is no timeframe ) 

    to subscribe for now, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted

  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Mr_Disarmed 

    steam is the only way to activate a subscription on that account at present, you can wait for them to email you saying it is fixed , but there is no time frame provided on when that can occur

  • Mr_Disarmed's avatar
    Mr_Disarmed
    4 years ago
    @Mr_Disarmed Why so STEAM now is the only possible way to active sub ? I don't ever have that geme on Steam ... 🤨 And you want to say that I may wait till end of time for a response from their side? 😅
  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Mr_Disarmed 

    i have no time frame on a fix at this stage, you always have the option to make a new account that will work ok to subscribe too

    i cant offer better news i am afraid 

  • @proxos666 Siriously ? "Make a new account" I have this account way back from 2012 .... I already also saw to that many ppl have same problem and I didn't saw any anserws for them ..😕
  • proxos666's avatar
    proxos666
    Hero+
    4 years ago

    @Mr_Disarmed 

    You can subscribe via steam presently , just be sure to login and play on a character via steam to link the accounts fully or wait for a fix is the other option.

    i cannot change the response as that is all that there is at present.

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