Forum Discussion

3 years ago

Solved

Steam sub not working

Hello, i bought a subscription to SWTOR last saturday, i sent an email just like i read here on the forums with the three screenshots and i still havent got an answer

proxos666
3 years ago
@Sir_Wingo

To fix the account You need to reset the password on the linked EA account that account has the persona abche9q8r6l19j (not Sir_Wingo your posting on now) that EA account uses a GMail email

use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

If you get that account password reset , let me know and/or you can reply to the eemail support sent you to check the account again , and add the gametime

8 Replies

proxos666
Hero+
3 years ago
@Sir_Wingo

swtor username ?
Sir_Wingo
3 years ago
My username is Sir_wingo, customer service answered my request with the ticket 38835452, but now they say that my "Electronic Arts account has a problem due to which the gametime was not updated on the account", and now they ask me to call them, the problem is, im in Colombia, and from my location it is impossible for me to contact them via telephone, i tried to contact them in their working hours via international call, but everytime it seems the line isnt available, i dont know how to solve this problem :/
proxos666
Hero+
3 years ago
@Sir_Wingo

To fix the account You need to reset the password on the linked EA account that account has the persona abche9q8r6l19j (not Sir_Wingo your posting on now) that EA account uses a GMail email

use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

If you get that account password reset , let me know and/or you can reply to the eemail support sent you to check the account again , and add the gametime
Sant1_M00re
3 years ago
I think is this account, i just reseted the password
proxos666
Hero+
3 years ago
@Sant1_M00re

You should be posting as abche9q8r6l19j if logged into the right EA account
Sir_Wingo
3 years ago
Hmmmm then i think i have a problem, i deleted the email related to that account like 5-6 years ago, what should i do? :/
proxos666
Hero+
3 years ago
@Sir_Wingo

Call swtor support when the lines are open , they can update the email on that account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
Sir_Wingo
3 years ago
I just called them and they made the update on the EA account, my subscription has just been activated, Thanks! :D