steam subs

I has the same problem and called customer support yesterday and they said the sub would work the next day and it still say's I'm preferred status. 

@Saalty_Bubbles 

swtor username ?

SaaltyBubbles

@Saalty_Bubbles 

have flagged for support , just be aware it will be 9 hrs before a response as that is when they come online for the day.

Ok that’s fine, thank you.

@Saalty_Bubbles 

ok so you bought on both steam and swtor whilst the account was disabled for purchasing

They said the account issue was fixed when you called and the swtor purchase is scheduled to be refunded when it closes in their system

The steam time should be added today sometime 

Ok great thank you so much 

i buy it 30 days sub from steam but not shown on my swtor account. Already call and sent email to support email but not response.

my account name: xasllanx

@Asllan0509 

You need to reset the password on the linked EA account that account has a gibberish persona (not asllan0509) that EA account uses the same email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword ( using the swtor email ) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

as to the steam purchase if that was sent using the email on the swtor account it does not appear to have arrived 

if an option call swtor support when the lines are available and they will get you to upload the required screenshots per the sticky