Forum Discussion

SgtDann's avatar
SgtDann
5 years ago
Solved

Steam subscription not working.

Hi, I subscribed through steam and I have linked my SWTOR account however my account status is still preferred? How do I go about fixing this as im not cancelling my subscription and then doing it a...
  • proxos666's avatar
    proxos666
    Hero+
    5 years ago

    @SgtDann 

    Support can see your email so that arrived ok 

    the reason the steam purchase failed is due to the linked EA account is disabled needing a password reset

    You need to reset the password on the linked EA account that account has no persona (not SGTDann your posting with) that EA account uses a hotmail email (different from swtor) and given it has no persona is likely the email used to create the account originally (my assumption)

    use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  then login on that EA account to fix the swtor account for purchasing

    Support wont be able to add the steam gametime until that is sorted

    if your not sure of the email give swtor support a call when the lines open they can help to update that email if needed

    • SgtDann's avatar
      SgtDann
      5 years ago
      @proxos666 Hello mate, I believe I've fixed it? not really too sure tbf
      • proxos666's avatar
        proxos666
        Hero+
        5 years ago

        @SgtDann 

        Yes account is good now , so future purchases will work ok 

        i would cancel the steam subscription though as it was done when the account was disabled.

        once that game time (when support add it) is up if you subscribe again with steam it will work as intended

About STAR WARS™: The Old Republic™

Check this forum for STAR WARS™: The Old Republic™ help, or to chat with other SWTOR players.19,078 PostsLatest Activity: 17 hours ago