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Swook's avatar
Swook
3 months ago
Solved

Subscription failure again.....:(

For the Love of god...this again. EA "FIX" the Bloody Subscription Method for SWTOR. My Bank card date was expired and I got a new one and trying to type in the new Bank card and what do you know it...
  • EA_Rtas's avatar
    EA_Rtas
    3 months ago

    Hey there @Swook 

    Sorry to hear you're having issues renewing your subscription.

    We can't help with payment issues directly here on the forums unfortunately, for that you'll need to get in touch with SWTOR support directly. 

    If you follow the steps in this article here you'll be able to get in touch with SWTOR support and they should be able to help you out.

EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
3 months ago
@Swook You do not need to be a subscriber to contact support directly.

We aren't able to help with payment issues directly here on the forums as we're not able to go through the same verification or security as live support can.

As I said above you will need to contact SWTOR support directly.
Swook's avatar
Swook
3 months ago

Well I tried to call the Swtor support. However the phone company can not connect to UK on that number. Says it does "not exist" and I am from Sweden. Would been much much better that support was for everyone ingame. Not just Subscribers.

Or had a email contact like Wow and Eso have. I just want to subscribe again before 6 december or I lose my name characters.

Yes I even tried going into Swtor and it just says going to support "SUBSCRIBERS".

Wow and ESO never had the problem with subscribing like this with swtor. Just type in the bank card and voila it work. But not swtor, just have alot of technical issus after 13 years.....

  • LordParelius's avatar
    LordParelius
    3 months ago

    Did they help you?

    • Swook's avatar
      Swook
      3 months ago

      Never got through as the phone company here is Sweden says "The number does not exist".

      Im hoping proxos666 can help like last time 2-3 years ago. proxos666 is my only hope 🙂, as there seem to be no way to contact Swtor support. If I get it working, Im damn sure going to tell them to open ingame support/email support for non subscribers because this is ridiculous.

      • Swook's avatar
        Swook
        3 months ago

        Ok I finally got through to Swtor support.

        The "Getting help with SW:TOR from another country" thread worked. Didn't check that thread before. Im hoping I don't go through this again in...4 years.

  • wuliman's avatar
    wuliman
    3 months ago

    You do not need to be a sub to keep your names. Log in as normal then 'activate' each character on the character selection screen and log into the game with each toon. I thought the same thing and had to re-read that e-mail again but this is the way to do it without being a sub.

    I also had issues buying a subscription and had to update my EA account password since I haven't used my EA account in a long time and that allowed me to purchase a SWOR subscription.
    Hope this helped.

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