You need to reset the password on the linked EA account that account has the persona mistkiller3 (not desawninfive) that EA account uses a gmail email
use the following link to reset the password https://signin.ea.com/p/web2/resetPassword then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Hi, My SWTOR account name is Kdek .
I've reset the password to the EA account with the same email address as my SWTOR account and still get the:
"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved."
when trying to purchase a subscription. This also seems to be the issue behind why my steam subscription purchase isn't showing on my account. Not sure how to proceed from here since support from the email tells me to just reset password.
email per the sticky for the steam purchase https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Same issue for me: Michaelgoog
I get an error message when i am supposed to receive the reciept
Common issue is that the linked ea account has been disabled needing a password reset, that EA account likley uses the same email address you have used to create the swtor account originally, so if you have changed the email on the swtor account though, try using the original email used on the swtor account
use this link to reset the password then login on that EA account
Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com
if no access to that email call swtor support when the lines are open https://help.ea.com/en/help-extent-content/?platform=null&channelType=Deflection&product=star-wars-t...
This seems like a very common issue. I can't use my MC Credit Card to purchase a SUB nor can even add it on my EA account as a payment method. I've reset both Passwords for EA as well as SWtOR. I just started to play again after a very long hiatus. My SWtOR username is SilentKarm. Need this fixed in order to subscribe.
