Subscription Issues 2021 (not steam purchases) bought from swtor.com

Yes, money has been taken, but subscription plan has not been prolonged. 

Ok, maybe it proceeds later

@Ascoldio 

the purchases have to have been made on a different username, if you had made any purchases on misteria support would of see them

@Ascoldio 

if you look at the purchase history in this EA account or if you look at the purchase history in swtor.com then you should see the last purchases will be a 180 day sub in may and some coins in July

what do you see ?

I see my July payment as the last payment, yes. And nothing more.

And I tried to make one more payment and then saw this, again...

@Ascoldio 

try with incognito mode on chrome

Hi,

I also get the maintenance screen when trying to buy a subscription on the swtor site since yesterday.

I reset the EA password

I reset the swtor password

also tried using google chrome in incognito mode

No succes so far

SWTOR user name = Honca

@alx_152 

You need to reset the password on the linked EA account that account has a gibberish persona (not alx_152) that EA account uses the same gmail email as on your swtor account

use the following link to reset the password https://signin.ea.com/p/web2/resetPassword  (use the swtor email in the link) then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

Thank you.

It worked.

Bought subscription about 2 weeks ago i send message to the support but still no respond from them at all. I did every step you mentioned about screenshots and stuff but nothing changed for me. What seems to be the problem? My swtor ID is mamboz.

Unable to buy subscription (30 or 60 days) on swtor.

Username: quuz

Error message:

SWTOR.com is temporarily unavailable as we are experiencing extremely high traffic. Please check back again soon, or visit our Twitter account for details!

@luanbber 

Support said you are subbed , so that is good to hear

@CzarnaMamba00 

Support said the email you sent originally had cropped screesnhots , i gather you got their reply ? 

they have no other email from you at this point

Yea i got that info about cropped screenshots but the day after i sent 2 emails with fixed screenshots just like they told me to and still nothing. 

@CzarnaMamba00 

best to resend again as they do not have them apparently