Something is odd then , support can see you have logged in game for that username but there are no purchases attempts at all for that username, are you certain money has been taken ?
This is exceeding what can be done over a public forum , it is best if you call swtor support and discuss this with them so they can try and work out what has occurred
Bought subscription about 2 weeks ago i send message to the support but still no respond from them at all. I did every step you mentioned about screenshots and stuff but nothing changed for me. What seems to be the problem? My swtor ID is mamboz.
Unable to buy subscription (30 or 60 days) on swtor.
Username: quuz
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Support said the email you sent originally had cropped screesnhots , i gather you got their reply ?
they have no other email from you at this point
Yea i got that info about cropped screenshots but the day after i sent 2 emails with fixed screenshots just like they told me to and still nothing.
best to resend again as they do not have them apparently
