Support said the sub is active now , so that is good to hear
I'm having the same issue too.
My game tag is AssassinLVL
You will need to call swtor support when the phone lines are open to fix an account issue on that swtor account
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...
also email per the steam purchase in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/...
check they have your email when you call to fix the account , if not ask to upload the screenshots to a case whilst on the phone
