Support said the sub is active now , so that is good to hear
Im having the same problem mine is starwarsword just got it through steam and it sent me here
When i checked support did not have an email for the steam purchase per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
To fix the account for future purchases, You need to reset the password on the linked EA account that account has the persona skull222k (not ryan00oo8 your posting on now) that EA account uses a Yahoo email
use the following link to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
