Support said the sub is active now , so that is good to hear
Swtor username ? need that to check the account for issues
if this was a steam purchase email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
Bought 60 days game time through the web site. Paypal shows as successful and the swtor account page shows that I currently have 58 days left. Game is still showing me as preferred and treating me as such. Account name: truthslayer
Thanks in advance.
You should be good now , lost time has also been added to your account too
