email the proof of purchase per the sticky https://answers.ea.com/t5/Technical-Issues/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
i will have a response in about 7 hrs as to the cause of your account issue ( which is likely the linked ea account requires a password reset ) as that disables purchasing on swtor and game time will not add to the account.
also i realize how C-unty i sound in my original post, i apologize. i was super hyped to play the game is all
all good
Have a look at https://help.ea.com/en-au/help/account/if-you-forgot-your-ea-account-id-or-password/
scroll down to edit basic info should get you to the right place to update the display name
so i followed all of your steps, and i have it working now. thank you a bunch. what got it to work, was to do all that you suggested and clear the cache like you also said to do once completed with the previous steps. i really needed to get my tantrum in check and follow what you said. for anyone else this is what i did
1. EA password
2. Ea answers password
3. used chrome in incognito
4. cleared my cache and history
5. logged back into the website and was able to purchase
so in hindsight, i lost the money i spent on a subscription plan via steam, but following these instructions, i was able to buy it again on the website.
Email in the steam screenshots the game time will be added to your account , no money is lost
