Support mailing
I mailed swtor support 9 days ago, are they answering mails at all? I'm a subscriber, though I dont know if this have any help with mailing...
Forum Discussion
EA_Andy
EA Staff (Retired)
EA Staff (Retired)Hey @UrimkIL99,
There's no reason why mails wouldn't be answered. Which email are you using or have you submitted an in-game ticket?
- Andy -
I sent a mail to [edit: email address removed], from my own email.
I did submitted some tickets but they closed, that why I'm now trying to mail.
- EA_Andy
Emails and in-game tickets are supported by the same team so if they've already answered and closed the tickets I'd recommend following any advice/information that was provided.
Thanks,
- Andy -
Ok thanks, just one question:
when I submit a ticket i always get a protocol droid response, is it the same with sending mails?
(that is the reason I sent the mail, to see if i can get a human)
Depends on the question ...
If say its about transferring characters between two different accounts
it will likely be a form response detailing what they do and what is requested isn't what they do.
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