hello there
i got a friend woh subt via steam to swotor but the sub is not showing.
my question is .
if he/she download the game from the swotor website directly would the sub carried over ?
could it solve the problem ?
see you reposted
Installing the game not using steam wont help
what is the swtor username ? also get your friend to email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
thx for responding the username is
Alimeimeon
To fix the account for future purchase, You need to reset the password on the linked EA account that account uses the same email as on your swtor account
use the following link (insert the swtor email) to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
Now Support can see he emailed for a refund , that is not something swtor can do as the purchase was made on steam .
If he resets that password on the linked EA account and emails per the sticky they can add the gametime https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
if you want me to confirm the account is fixed and his email with the steam purchase arrives let me know when done
the subcancelation was a mistake sorry for that.
but i think it will be active anyhow until the douration of it is done . right ?
If he resets the password mentioned in my previous post and emails the screenshots into support
they will add the full gametime purchased to his swtor account
