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Maartzzz's avatar
Maartzzz
9 years ago

SWTOR Can't use security key on new phone

Reinstalled security key app and have no access to my code. I have no option to send a one time password to my email address and I don't want to ring up customer support.
proxos666's avatar
proxos666
Hero+
9 years ago

@Maartzzz

What exactly is the stopping point you are following the directions in this link ?

Try removing the key then re-adding it, i have seen browser used make a difference in what was seen

  • Maartzzz's avatar
    Maartzzz
    9 years ago

    I don't get the 'lost your security key?' option on chrome. I'll try on another browser now but hope aren't high.

    Edit: Just tried on both firefox and edge and all I get is [this](http://i.imgur.com/lFDU7yi.png). I can't even contact customer support because it just redirects to help.ea rather than swtor support now..

    • proxos666's avatar
      proxos666
      Hero+
      9 years ago

      @Maartzzz

      Just something someone said previously are you able to try that link on your phone at all ? 

      They had the same thing yet accessed on their phone and it appeared, not sure why as yet

      • Maartzzz's avatar
        Maartzzz
        9 years ago

        Nope, unfortnately still doesn't work. ☹️

        What a silly system.

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