Forum Discussion

Maartzzz's avatar
Maartzzz
9 years ago

SWTOR Can't use security key on new phone

Reinstalled security key app and have no access to my code. I have no option to send a one time password to my email address and I don't want to ring up customer support.
Maartzzz's avatar
Maartzzz
9 years ago

I don't get the 'lost your security key?' option on chrome. I'll try on another browser now but hope aren't high.

Edit: Just tried on both firefox and edge and all I get is [this](http://i.imgur.com/lFDU7yi.png). I can't even contact customer support because it just redirects to help.ea rather than swtor support now..

proxos666's avatar
proxos666
Hero+
9 years ago

@Maartzzz

Just something someone said previously are you able to try that link on your phone at all ? 

They had the same thing yet accessed on their phone and it appeared, not sure why as yet

  • Maartzzz's avatar
    Maartzzz
    9 years ago

    Nope, unfortnately still doesn't work. ☹️

    What a silly system.

    • proxos666's avatar
      proxos666
      Hero+
      9 years ago

      @Maartzzz

      Does sound like phone is the way to get it sorted - link

      if you have skype, can call for free, add a contact with number +18553452186 (must be added as a contact)

      (Support available from 9.00 CT - 21.00 CT)

      • Maartzzz's avatar
        Maartzzz
        9 years ago

        I'm not a subscriber so it says the only way I can get help is here...

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