Forum Discussion

9 years ago

Solved

swtor one time password email

I didn't receive the one time password email. I tried several time after waiting hours. Since my eamil is a gmail, I don't think it being a email provider issue. I can't access as I my old mobile d...

Sheelin72
9 years ago
No, I don't think it would. Actually, I forgot I changed the security mail, so I receive everything on an email, and the passwords and security checks on another. Do not ask me how I achieve this, as I thought it wasn't possible, the mail should always be the one set in the account... so I was checking the email where I got the purchases confirmations, the advertisements, the game updates. The one time password was sent on antoher one. I checked it just by chance, and found the one-time password emails.

With a proper customer care, they would have told me immediately that mail I was checking was wrong and the problem would have been solved in like 30 seconds.

Anyway, on the bottom of the line, it was my fault entirely. I am a little ashamed for that and feel a little (a lot more than a little) stupid.

proxos666

Hero+

9 years ago

@Sheelin72

when you get back into the account, try setting the email as you@googlemail.com and see if it less troublesome the you@gmail.com

Sheelin72

9 years ago

Honestly, I'm not confident I'll be ever able to retrieve it...

Belgorad
Hero (Retired)
9 years ago
@Sheelin72

I use gmail as well and I am able to receive the email. Ensure that no-reply@bioware.swtor.com is not blocked or add it to a safe list in your email as that is where the email comes from. Also when I receive the email it does not go into my Inbox. It goes into another folder / tab called Updates.

What you can do is in your email go to Settings by clicking the Gear Icon and then go to the section Labels. See if you have any additional Categories such as Updates / Promotions and if you do make sure they are not hidden. If it is which you would see if "Show" is clickable under "Show in label list". Choose to show it and see if you have the email there.
- Sheelin72
  9 years ago
  Found the problem, it was on my part. It would have been much quicker anyway with a proper customer care :/
  
  Thank you all for the time you spent in trying to help me 🙂
  - proxos666
    Hero+
    9 years ago
    @Sheelin72
    
    What was the actual issue ? this may help others in future