Anonymous
10 years agoSWTOR Security Key
I had a mobile security key for a while and then the codes didn't work, so I took the key off. Now I'm trying to put the mobile key back on but once I've entered the activation code on the app and the code from my ipod screen onto the computer and clicked save, it comes up with an error saying "Sorry, we couldn't find your serial number. Try again?". Am I doing something wrong? I've done this a dozen times now and it still isn't working.
Ensure the app is the one from Jun 15, also try using the synch feature in the app after checking the date/time is correct.
See this guide for further info as well (Link)