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Anonymous's avatar
Anonymous
8 years ago

SWTOR Server lag very badly after latest update 5.9

I'm Asian so I normally have higher lag than those living in Europe, but that's fine. My lag normally around 200-205 with spike will go to 300-310. However, after 5.9, my lag increase to 300-310 wit...
Anonymous's avatar
Anonymous
8 years ago
@proxos666
I did it so many times with pingplotter, with UOTrace (suggested by EA support page https://help.ea.com/en/help/faq/connection-troubleshooting-basic/) and nothing changed. I can play without any lags if I play at the morning (Israel time) until ~17:00 - 18:00 (Israel time). And from ~17:00 - 18:00 till ~ 02:00 - 03:00 I'm unable to play because of lags.
I'll run it one more time and post it here today evening after I get home, but I'm not sure this can help.
BTW, I get beautiful trace (around 96-106 ms) all the time I have lags and low packet lost (around 4% for 15 minutes for all hosts). But still in game I get ping over 12000 and disconnect. I talked to my internet provider, they checked everything they could,they even change route through different endpoints for tests. And after that I get only one conclusion: these are server lags that comes from Data Center network issues, server high load, etc. As I understand 159.153.72.252 is network vip (vip on load balancer farm or CDN). We can trace and test network to this vip only. But we can't trace and check network behind this vip. And we do not know what happened on load balancer and how many servers are behind load balancer. Seems like there is no enough servers to handle this amount of connections and traffic.
proxos666's avatar
proxos666
Hero+
8 years ago

@VladTimof

would be interested in seeing  (around 4% for 15 minutes for all hosts) 

Normally if packet loss carries through to all the hosts it is affecting the data and the first place that loss occurs is usually a good place to start looking at a cause.

Edit - scroll down at this link to internet service provider bad hardware as an example of packet loss on all hops, effect on game would likely be high in-game ping and disconnects

  • Anonymous's avatar
    Anonymous
    8 years ago
    @proxos666
    I mean 4% in UOTrace after sending 100 packets. There is no packet lost on "available" servers. But servers that do not responds to ping you get 100% of packet lost. I've also tried same tools for Blizzard servers and get same results, but no lags in game. I get stable ping about 74-74 ms any time I play. Blizzard servers also located in Europe (France, as far as I remember). So the only one conclusion i can make is that SWTOR servers are week or there is no enough capacity for high user load (connections, traffic). That's why we have lags at the evening when most players are connected and do not have lags at morning time on low server load.
    • proxos666's avatar
      proxos666
      Hero+
      8 years ago

      @VladTimof

      i would need to see the trace to comment further, 100% loss at a hop can be ignored that is by router rule, swtor is sensitive to poor net conditions that is a fact.

      From what you where saying before you had results that showed 4% loss at all hops ? (around 4% for 15 minutes for all hosts) put simply that is not something that should be seen.

      • Anonymous's avatar
        Anonymous
        8 years ago

        @proxos666

        Test from now:

        SWTOR - tested using IP you privided in yopu reply:

        As you can see uotrace sent 102 packets and there is 1% lost packets on 2 hosts and 100% lost packets on secured hosts.

        In game: ping between 96ms - ~13000ms and up till disconnect.

        World of Warcraft - 3 IP's for European realm:

        As you can see the result is worse then trace for SWTOR IP.

        In game: ping about 75-78ms, no lags, no disconnects.

        Regarding IP locations:

        SWTOR IP location: US California Redwood City

        WoW IP location: 2 IP's -France, 1 IP - Argentina.

        As far as I can see from all these results:

        SWTOR European server not located in Europe or there is any kind of location masked IP.

        SWTOR Traceroute and packet s/r are good, but we still have lag issues and disconnect.

        Blizzard Traceroute is worse and I do not have any lags issues.

        Conclusion: SWTOR servers high load is a major cause for lags. 

        I saw this kind of 'lag' a lot of times in my work. Not on gaming servers but on different types of web servers behind load balancers. And the questiojn is: when it can be fixed by EA, BW or any other teams.

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