Forum Discussion
have you tried logging into the EA account with the persona playerb86uv1ew
I have flagged to check that account when support come online in 6 hrs
yes i did, just told you i reseted from hotmail also, think that causes issue/ gmail adress that i am using now , and old hotmail adress which i used to create swotor account years ago
- proxos6664 years agoHero+
The swtor and linked EA accounts can now have separate emails and passwords per https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-account-linked
But given the EA account was disabled needing a password reset this stops all purchasing on the linked swtor account until it is reset.
- 4 years ago
we will see now/ cause i reseted it from gmail, i and reseted it from hotmail,
I did noticed that now I can enter in subscrition page on my swtor account- i couldnt even do that yesterday
- 4 years ago
seems like issue is resolved. Ty very much, for youre effort 🙂
- 4 years ago
Hi! Can't get subscriton with this alert:
"
There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance.
"
Account name: IInvetoRR
Thanks in advance
- proxos6664 years agoHero+
Your account has been sent to studio for fixing, they should email when it is fixed
to subscribe for now as a workaround, if you install the game via steam and login and play on a character to be sure the accounts are linked , you can then subscribe via steam whilst this gets sorted
- 4 years ago
I bought 30 day subscription a few hours ago and it won't work says I'm a free to play player.
my swtor account is : betbotw steam is linked
pls help!
- proxos6664 years agoHero+
Have you requested an EA / origin account deletion in the past , swtor support cannot locate the linked EA account for that swtor account
ultimately deleting the ea account breaks the swtor account per https://help.ea.com/en-us/help/account/close-ea-account/
in this instance it is best if you unlink the steam account from the swtor account betbotw , create a new swtor account and link to the same steam account and then email the proof of purchase per the steam sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
- 4 years ago
i did not do such a thing it is a new account.
- 4 years ago
Hi again... Thx for your work. I still can't subscribe via swtor.com, the error remains the same. Is there any hope for fix?)
- proxos6664 years agoHero+
it is being worked on , i too hope it is sorted sooner then later
- proxos6664 years agoHero+
The swtor account "betbotw" is not a new account, and it seems you did request the linked EA account to be deleted , that breaks the linked swtor account permanently
You need to create a new swtor account and linked the steam id again to the new swtor account and send in the proof of purchase for the steam purchase again per the sticky
- 4 years ago
Hi again, thx for your work, the issue has been fixed, I subscribed with no problems)
- 4 years ago
Bought a subscription on Steam, but its not activated in game.
Accounts linked, sent an email at SWTOR support but there was no answer (Email was sent from address used with my SWTOR account).i did wait a couple days before this message just in case.
SWTOR username is ffsihtgan - 3 years ago
Followed the instructions on the subscription issue. How long does it take for a reply?
email : [edit: email address removed]
swotor account : Jackshivers
- 2 years ago
Greetings! Just bought a sub through steam, got my account linked and does not appear in in game. Hope you can help me, thank you.
Swtor acc: Hambruna
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