Swtor STEAM subscription not working

@proxos666 
Hi, I got SWTOR Yesterday and added a 30 day Subscription (from Steam) as soon as I bought it.
I have already sent email and had replies requesting screenshots.
I sent the screenshots off straight away and have not had a response yet.
My Username is Zadiarr

Thank you please help if possible.

@Euphail 

Support have your updated pop and Gametime has been added so you should be all sorted now 

be sure to cancel the steam subscription in your steam account , it can be repurchased after the current gametime ends

@Oosumei 

no email arrived , login to help.ea.com on the Oosumei account and you will find case 103514809 upload the screenshots to that case and let me know when done

@proxos666 
Good day! I'm having trouble getting a game subscription through Steam.

I've send email with attached screenshots.

Username - dartyod

Account name - dartyod

Thanks in advance for your help!

@proxos666 uploaded, thanks!

@Oosumei 

Ok game time has been added , so you should be good now 

if you still have an active swtor subscription in steam it needs to be cancelled , it can be repurchased after the gametime ends

@proxos666 thanks heaps mate, if you are actually a volunteer for EA you are seriously doing more then you should, this was just painful.

@proxos666 

Hello! I've recently bought a subscription to steam and I'm having the same issue, the status still hasn't changed. I've sent the necessary screenshots to support from my SWTOR email address. Thought it would be useful to write here to verify the process. Just in case, my SWTOR display name is DoctorCthulhu

@DartYod 

No email is seen at this point 

resend using the email address you have on the swtor account , and be sure the attachments are under 4mb , let me know when resent and i can check if it arrives ok

@proxos666 
Thank you for respond. I resend email. Attachments are under 4mb.

@g00genote 

You need to reset the password on the linked EA account that account has the persona g00gen0te (not g00genote your posting on now) that EA account uses a Gmail email 
Just to be clear it is not the EA account your posting on now albeit they have almost identical personas

use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

As to the email none is seen yet , so resend from the swtor email initially and be sure the attachments are under 4mb , let mek now when sent and i can check if they see it

just be mindful it is after midnight here for me so will be going for the night soon

@DartYod 

Support confirmed your email is there now in the queue for an agent

@proxos666 

I'm writing you from my gmail account now as I've changed the password! I do have several accounts, maybe that's the issue. Anyway, I've changed the password and resent the screenshots from my SWTOR email. The thing is that I changed my SWTOR email some time ago. Maybe I should resend it once more from my initial email? (this one).

@g00gen0te 

I will flag to check the account is active now , (if so purchases on swtor.com will now be ok) ,  and I will ask if they see your steam email , I am going now (12:43am here) so will be tomorrow before i can respond.

Swtor may email you , but i will follow up tomorrow anyways

@proxos666 

No problem! Thanks for you help anyways!

@g00gen0te 

Seems you sent the screenshot of the steam ID twice , can you email the purchase history screenshot to support 

let me know when done and can check it arrived ok

@proxos666 

Yeah, I accidentally did that when I resent the letter. I sent them my purchase history, but they haven't answered so far.

@DartYod 

not sure what happened with your email in the system , it seems to be gone ....

log into help.ea.com there is a case 103607846 created there to upload the screenshots too , let me know when that is done and will followup with support for you

@g00gen0te 

was that using the email on the swtor account , nothing is seen i'm afraid 

Log into help.ea.com on  g00gen0te  ( the account you had to reset the password ) there is a case 103609162 there to upload the screenshot too 

let me know when done and i can followup further for you

@proxos666 

I've uploaded the screenshot directly via the case. It is strange, though, 'cause I certainly resent the correct screenshot for the second time.

Edit: by the way, should I press any button after attaching the screenshot?

@proxos666 

Yeah, I've got email from support team about it. I've attached the necessary screenshots to the case.

Thanks for your help and concern!

@DartYod 

game time has been added , you should be good now , dont forget to cancel the subscription steam if it is still active , it can be repurchased after the gametime ends

@proxos666 

Yeah. it's appear now)

Thank you a lot for your help!

@g00gen0te 

game time has been added , you should be good now , dont forget to cancel the subscription steam if it is still active , it can be repurchased after the gametime ends

@proxos666 

Yeah, I see that now! Thank you very much for your help!