Forum Discussion

4 years ago

Solved

Swtor STEAM subscription not working

Bought a subscription on Steam, but its not activated in game. Accounts linked, send an email at SWTOR support but there was no answer (Email is send from adress used with my SWTOR account). SWTOR...

proxos666
4 years ago
@JtR_Jden

Gametime has been added , you should be all sorted now

proxos666

Hero+

3 years ago

@rejnftw

Support have your email in the queue for an agent , however the below will need to be done before gametime can be added

To fix the account You need to reset the password on the linked EA account that account has the persona rejnmen (not rejnftw your posting on now) that EA account uses a Gmail email (different gmail email from swtor)

use the following link to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

let me know when done and i can recheck ticket is still in the queue

rejnftw

3 years ago

@proxos666

Hi and thanks for the response!

I have changed the password on account Rejnmen. Please confirm if everything is ok now.

Thanks again!

proxos666
Hero+
3 years ago
@rejnftw

Support said the account is still disabled , can you login here and post as rejnmen , this will ensure its the right account
rejnftw
3 years ago
@proxos666
So, this EA account I am using now (rejnftw) is using the same gmail address as my swtor account (Rejnmen). I am sure it is visible for EA support and they can verify this easily. I can't login here and post as Rejnmen because of that (not a separate EA account).

I might be only able to change my ID on this account to Rejnmen.
proxos666
Hero+
3 years ago
@rejnftw

Dont care what email is used on the swtor account ( and its also on the ea account rejnftw) the email on the linked EA account Rejnmen is using a different gmail email to your swtor account

edit: i have sent you a DM
Rejnmen
3 years ago
@proxos666
Thanks a lot for the DM!
Should be ok now, right?
proxos666
Hero+
3 years ago
@Rejnmen

Ok the linked ea account is good now , so purchasing will work now on that swtor account

you just need to wait now for the agent to get to your email in the queue to add the gametime

to pre-empt things you will need to cancel the swtor subscription in the steam account , it can be repurchased on steam once the gametime ends
Rejnmen
3 years ago
@proxos666
Subscription cancelled. Thanks once more!
Rikazz
3 years ago
@proxos666
Hi I am having the same issue as everyone else, purchased subscription via steam yesterday, sent an email using the same Gmail account with the 3 screenshots of the steam account page just looking to see if there is anything you can do or have this looked into for me.
Account name: Rikazz
Thanks