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Be sure to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
have flagged to check the account for issues , response will be in about 12 - 13 hrs when support are online for the day
Hello, I recently bought a subscription on Steam and I'm still free to play.
My Steam account is linked to my SWTOR account.
My SWTOR display name is tyralordk
- 3 years ago
Hey, bought a subscription today via steam but still a f2p player.
SWTOR account login : qFlorymaNp
Steam login: mcrjthegodAll screenshots was sent to support mail
- proxos6663 years agoHero+
The linked EA account has been disabled and had its data wiped , you will need to call swtor support when the lines are open , they can help you restore this account
- proxos6663 years agoHero+
Gametime has been added to your swtor account
if not done so you need you need to cancel the swtor subscription in your steam account , it can be repurchased when this gametime ends
- 3 years ago
Hello, I have same problem. Bought a subscription on Steam and I'm still f2play.
My Steam account is linked to my SWTOR account.
My SWTOR display name is xLenyx
- 3 years ago
SWTOR ID: tyralordk
I contacted support by phone and I got told that I need to contact swtor support by email to restore my EA account, but in a previous email they told me to contact phone support because by email they cant do that???
I'm honestly getting sick of this. I contacted support a total of 5 times.
I know my old EA account was disabled, so why I don't get any help with it?
Won't be easier to link my swtor account to a new EA account? I think I provided more than enough proofs of my purchase and ownership on email.
- 3 years ago
Bought a subscription on Steam, but its not activated in game.
Accounts linked, send an email at SWTOR support but there was no answer (Email is send from adress used with my SWTOR account).
SWTOR username is Quatronnix - proxos6663 years agoHero+
You will need to call swtor support when the lines are open to fix the account issue you have
also when checked they had no email from you , so you will also need to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
- proxos6663 years agoHero+
You need to call swtor support when the lines are open to fix an account issue that is preventing the steam gametime being added to your account
this issue cant be fixed via email or a public forum https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
- proxos6663 years agoHero+
glad to hear gametime has been added
if not done so yet , you need to cancel the swtor subscription on your steam account , it can be repurchased when the gametime ends
- 3 years ago@proxos666 If I create a new swtor account and I linked to Steam could the gametime be addes to this one?
- proxos6663 years agoHero+
Yes if you link the steam account that made the purchase to a new swtor account , you will need to email the screenshots using the new email address on the new swtor account
- 3 years ago@proxos666 Alright, sent an email with the screenshots. My new SWTOR ID is Phoskitos
- proxos6663 years agoHero+
glad to hear the gametime was added to your account
if not done so yet , you need to cancel the swtor subscription in your steam account , it can be repurchased when the gametime ends
- 3 years ago
Good day. I have also problem with my steam subscription. Please help me. Already reset EA password
- proxos6663 years agoHero+
swtor account / displayname ? edit: need this to check the account for issues
- 3 years ago
Hello!
Bought a subscription on Steam, but still not activated in game. Previous cartel coin purchase was fine.
Account is linked. SWTOR username is Cynep-TpynepPlease help.
- proxos6663 years agoHero+
Support have your screenshots but cant add the gametime due to the below
The Linked EA account has been disabled and its data has been wiped
use this link to try and restore the account the email needed is a Mail.ru address (Swtor has a different address)
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared.
let me know if you think have sorted it and can recheck
- 3 years ago@proxos666 tyvm! I solved my issue with EA support, now i am swtor subscriber
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