SWTOR subscription paid but still preferred

@proxos666 Like I’ve said there is only one account. I realise this is only a forum and I thank you for your info. It just seems absurd that making a phone call, overseas call at that, when an email with screen shots can show more than a conversation. Is cs open 7 days or are they only Monday to Friday? I get 1 day off work just happens to be a Sunday. Has anyone also had any experience talking with Customer Service? Just want to know how long I’ll end up being the phone for.

@KatoKruz other threads talking about subscribe not switching have all lead to CS and didnt return. So i would assume it got fixed.

@N004Drake So I got an early finish off work this morning and managed catch CS about my predicament before they closed. 40 minutes calling Australia to UK On mobile, with no resolution wasn’t exactly what I had in mind. Getting escalated to their Accounts Department but can’t give me an eta on when they will get back or if it will get resolved.

I will update again when I get a response from them.

@KatoKruz I hear it but its the only way to make it happen. Tripple check your bank statement to make sure it went through and not refunded or something. Idk just thinking.

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@N004Drake wrote:

Make sure to get in touch with paypal as well! they may be able to refund you the money or dispute it or something.

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EA / Swtor can and will ban ea/origin and swtor accounts for chargebacks, recommendation is to "always" request refunds through CS to avoid these account issues.

Quick google Example of this occurring at this link

@proxos666 good catch sir!

@N004Drake So no follow up from CS or Accounts or email confirming action taken, however, a couple of days later, I see 2 refunds of payments made on my PayPal account. Win!

Went and did subscription and again this time went through without a hitch.