email the screenshots per the sticky https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message
account has been flagged to be checked for an issue
support do not see any account issue and also cant see any purchase attempts on that swtor account
you also mention , steam is a separate merchant to swtor so if both swtor and steam have the same issue , it maybe something with the card being used
Maybe paypal is an option to try too , also try removing and re-adding the card as well if not done so earlier
Hi mate, i'm having a similar problem to the person above. My only difference is, I have been playing the game before it was added to Steam. I don't have my account linked to steam (if that matters at all), but after coming back after a few months, trying to sub through PayPal does not seem to work anymore, all of my payment history says that it has failed.
I'm really not sure what to do.
swtor displayname ?
_indiBoy_
Support have asked you not to attempt purchasing again until they have emailed you to say is ok to try again , they need to send your account to a specific team to get a restriction lifted before trying again
Sounds good, thanks mate. Really appreciate the help.
Hi!
Same problem here.
I sent the required screenshots yesterday and have uninstalled the game via Steam and reinstalled from the SWTOR website. Issue persists. I subbed monthly and also initially purchased 60 days worth of game time.
Any update to my issue?
Hey,
Got same issue. Bought 30 days sub via STEAM and didn't receive it. I've sent mail with screenshots and still no answer from swtor support team.
How long it may take?
Swtor account/display name ?
also be aware your swtor account will need to be linked to your steam account for support to add the steam gametime
If this is for the swtor account Powerforge , support do not see any email from the email address tied to that account
maybe resend firstup , let me know when sent and i can recheck if it arrives ok
Support have asked you to call them when the lines are open to resolve an account issue https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
when i checked they still had no email , so discuss that with them when you call
sent you a DM (top right of this page)
Hi mate just a quick update, i linked up m,y account through steam, bought a sub through steam and that seems to hve worked!
@proxos666I also experience issues with payment on a SWTOR website. When I choose a method of payment, the site redirects me to the last step instead of finalizing the payment.
It started since The Legacy of The Sith. I have never had such problem before
my SWTOR Username is zLorDzLorD
To fix the account for future purchases, You need to reset the password on the linked EA account that uses a ASL-IT.PL email address
use the following link to reset the password then login on that EA account to fix the swtor account for purchasing
for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared
