I will check with swtor support, response will be in about 6 hrs when they are online for the day
Any update to this? I'm having the same issue. Its been 8 Days now
where was the purchase made ? steam , swtor.com etc
if steam you need to email screenshots per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message
Support have your email, you will need to resend new screenshots though as the ones you sent were cropped at the top
be sure they show as seen in the guide
These are the images I sent to support:
I took the full UI of steam App and they still say it is invalid. It contain all the information as the sample on the topic. The response was generic and did not say what was missing. Please help
I'll raise with swtor support when they are online for the day in about 8 hrs from now
Hi. I have questions about subcription. When i want to purchase it, it gave me a massage that following "There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support for further assistance.". Maybe it's because my EA account that the game was linked to has been inactivated. Because when I try to restore it by mail, the email does not arrive. I am writing now from another account. And I want to ask if it is possible to transfer my swtor account to another EA account. Or at least let them reactivate my old account that the game was linked to. I am not able to call the technical service. If you need an account name, I can provide it
Already solved my problem by myself.
