Swtor subscription shows as inactive after purchase

I have also sent over the screenshots. Thank you

@25fa70329c45011b 

you are best to redo the screenshots , the size of the one you supplied makes them hard to visualise properly

Ensure the screenshots are legible

Done as you requested. Thanks

Just wondering if we are any further along with a resolve? Thanks 

All sorted. just wondering if we are any further along with a resolve thanks so much for help

@25fa70329c45011b 

am checking with swtor support but have not had a response yet , i am going for the day now as it nearly 1 am here, so will be tomorrow before can look again

Hi I have the exact same issue, I've sent support an email yesterday and still waiting for a reply, I've attached the required screenshots

user is SirTweetums

@25fa70329c45011b 

ok they replied 9 hrs ago saying they still required the purchase history screenshot, i would presume they have asked you for this, so need to email that in 

example is seen in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

I had already sent this, although I have now sent this again. Thank you

@25fa70329c45011b 

its about 10 hrs before swtor support are online here to check again, hopefully its resolved before then

@CptTweetums 

The linked ea account has been disabled, that account used a Gmail email address ( this is a "different Gmail email" to what is used on the swtor account and the ea account your posting on now )

use this link (insert the correct Gmail email address into that link) to reset the password then login on that EA account
this Gmail had to of been used on the swtor account previously

Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com

if no access to that email call swtor support when the lines are open https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

Advise if you think its good and can recheck

thank you for replying, I've changed the password on both accounts (EA and SWTOR), and yes it's the same email and always has been.

I've already emailed support the pictures and got a reply to call the help line but unfortunately I cannot do that.

@CptTweetums 

the linked ea account is not the EA account your posting with now , and it does use a different gmail email to what you have used on the swtor account and the EA account your posting on now 

When a swtor account is created a linked ea account is created using the same email address, that linkage is permanent, these accounts can both use different emails and passwords moving forward 

If you do not know the Gmail email address used on the linked ea account, you will need to call swtor support when the lines are open 
https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

Swtor support do have your screenshots but cannot add gametime until that ea account is active

how is it possible? when i sent a password reset email on both the EA and SWTOR account, I got them on the same email account (the email of this account) which is the same as my paypal and steam

@CptTweetums 

using the same email address on an ea account and swtor account does not create any linkage 

you have another ea account and that account uses a different gmail email address

if you have no idea you need to call swtor support and put a new email address on that account to get it active, you are unable to purchase on swtor or add gametime from any source as that linked ea account needs to be active for your swtor account to purchase anything

@SirTweetums 

No that is not the correct ea account , the linked ea account has the persona 568df80b66f7ddb7 which is a generic name given at the time the swtor account was created and was created with the same email address used to create the swtor account

Hey sorry for the bomabrdment has my issue been resolved ?

@CptTweetums 

you are mistaken that the swtor account has always used the same email address as the ea account, using the same email later on accounts does not create a linkage

The linked ea account is automatically created when the swtor account is created and both are assigned the same email address as used to create the swtor account, this says that you used another gmail email address to create that swtor account

If you dont get the linked ea account sorted then no gametime can ever be added to that swtor account not even by swtor support

You can create a new swtor account, link that account to your current steam account and resend the screenshots in and the gametime can be added to the new swtor account

Can you help me as well my steam and swtor are linked and I purchased cartel coins and 1 month of subscription. The subscription is active when I check Steam. When I go in-game the subscription is not active. Also when I check payment history on swtor website it tells me to contact support.

username: thearthon

@ValastiCrunch 

you will need to email screenshots into support per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

It will be Monday before i can check with swtor support here , but have put it on the list to check your account for issues

you can try putting the swtor email use this link and reset the password, as the linked ea account should use the email address used to create the swtor account 

The phone lines are open on saturday if you want to call them during the hours open to fix the account issue, this will be needed before they can add the gametime to your swtor account 

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/4806237/jump-to/first-unread-message

@ValastiCrunch 

support have asked you to resend screenshots as per shown in the guide, the ones you sent got rejected

 https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message

I sent a new one when yesterday after I saw previous wasn't ok

@ValastiCrunch 

support has the email and its in the queue for an agent, so just need to wait for their reply