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HoneLoneKone's avatar
HoneLoneKone
Rising Newcomer
7 days ago

SWTOR/EA Account Linking Error - Need Help from Brazil

Hello everyone,

I'm trying to return to SWTOR after a long break, but I can't log in because the game asks me to verify my age. When I try to verify my age, I receive this error message:

"There is an issue with your EA account that is preventing your request from completing."

 My EA account was apparently created automatically when I started playing SWTOR, long before 2019. When I check the account connection, it shows:

"Link Status: Error."

I've already tried changing my password, but that didn't solve the problem. I'm not sure whether I changed the password for the correct EA account, and I don't know how to find out which email address was originally linked to my SWTOR account.

EA support has directed me to call +1 (855) 345-2186, but I live in Brazil and cannot call this US toll-free number. I haven't been able to find another way to contact customer support. Does anyone know how I can resolve this account linking error, identify the EA account linked to my SWTOR account, or contact support from Brazil?

Any help would be greatly appreciated. Thank you!

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